Banff Care Home

1. By 15 December 2025, you must ensure that people experience safe, dignified, and compassionate care that meets their health, safety and wellbeing needs and preferences. This should include, but is not limited to, support with personal hygiene, oral care, and ensuring skilled support to people living with dementia. In particular, you must ensure that: a) Care staff responsible for delivering care and support understand, and support people with, all identified care and support needs. b) Senior staff and leaders understand and fulfil their roles and responsibilities in relation to promptly identifying, reporting, and responding when people’s care needs are not met, or do not meet expected standards. c) People have been involved in making choices with their care needs at times that meet their needs, and that their choices and preferences are reflected in the care they receive. d) People’s assessments, care plans and any relevant supporting documents set out people's health, safety and wellbeing2. By 15 December 2025, you must ensure that people experience planned and effective care and support with all medications. This should include “as required medication” and topical medications. This is in order to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “My care and support meets my needs and is right for me.” (HSCS 1.19) And; “Any treatment or intervention that I experience is safe and effective.” (HSCS 1.24).

1. By 15 December 2025, the provider must ensure people are protected from financial harm. To do this the provider must, at a minimum: a) Develop, and implement, an organisational policy and procedure for the management of people’s finances. b) Ensure that accounting systems used at the service are understood by relevant staff and accurately reflect cash balances held by the service. c) Ensure people are supported to manage their finances safely, supported by clear and effective care plans. d) Ensure people can access their money at all times, should they need to. This is to comply with Regulation 4(1)(a) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “If I need help managing my money and personal affairs, I am able to have as much control as possible1. By 15 December 2025, the provider must ensure that there are sufficient numbers of staff, deployed effectively, to meet people’s health, social and emotional needs. To do this the provider must, at a minimum: a) Demonstrate how the outcome of people’s assessments is used to inform staffing numbers and arrangements. b) Review how staff are allocated, to ensure consistent, compassionate, and respectful care at all times. c) Ensure sufficient staff numbers are on duty to allow people to make choices in their day to day lives. This is in order to comply with section 7 of the Health and Care (Staffing) (Scotland) Act 2019. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states: 'My needs are met by the right number of people' (HSCS 3.15).