Source · Care Inspectorate

Mount Pleasant Nursery

Provider Highland Council Type Day Care of Children Location Thurso Last graded 16 Jun 2026

Recorded Key Question grade range: 2–4 — Weak  View on Care Inspectorate

Key Question scores

Six-point scale
Support and wellbeing
Care and support planning
3
Setting
4
Staff team
Leadership
2
Care, play and learning
3

Enforcement

3 actions

Formal enforcement action under the Public Services Reform (Scotland) Act 2010.

S62 (Improvement notice) 20 November 2023
Case 2023383270

View document

S62 (Improvement notice) 11 July 2023
Case 2023383270

View document

S62 (Improvement notice) 4 May 2023
Case 2023383270

View document

Requirements & recommendations

3 requirements · 2 recommendations

Verbatim text from the Care Inspectorate datastore. Requirements cite a specific regulation and deadline; recommendations are good-practice guidance against the Health and Social Care Standards.

Visit: 6 November 2025
Requirement 1 Not met

1. By 27 March 2026, the provider must ensure that management arrangements are robust and effective in delivering safe, high-quality outcomes for children. To do this the provider must, at a minimum, ensure: a) Clear leadership roles are established and implemented. b) Effective systems are put in place for monitoring the effectiveness of the leadership arrangements.

This is to comply with Regulation 4 (1)(a)(b) (welfare of Users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011(SSI 2011/10). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).

Regulation 4 (1)(a)(b) (welfare of Users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011(SSI 2011/10) · Deadline: 27 March 2026
Requirement 2 Not met

2. By 27 March 2026, the provider must ensure improved outcomes for children by implementing effective systems of quality assurance. To do this the provider must, at a minimum, ensure:

a) regular and effective support and supervision for all staff is implemented. b) clear and effective plans are in place for maintaining and improving the service. c) the management team effectively monitors the work of each member of staff and the service as a whole. This is to comply with Regulation 4 (1)(a)(b) (welfare of Users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011(SSI 2011/10). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).

Regulation 4 (1)(a)(b) (welfare of Users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011(SSI 2011/10) · Deadline: 27 March 2026
Requirement 3 Not met

3. By 27 March 2026, the provider must ensure that children are safe and consistently experience high-quality care, play and learning that supports their wellbeing and development. To do this the provider must, at a minimum: a) Ensure there is a sufficient number of staff available at all times to meet individual needs. b) Ensure staff have the relevant skills, knowledge and capacity required for their roles. c) Ensure staff are deployed effectively to enable high quality interactions and responsive support. d) Implement effective monitoring of staff practice to maintain standards and identify areas for improvement. This is to comply with Regulation 4(1)(a) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: 'I use a service and o1. By 27 March 2026, the provider must ensure that children’s individual needs are consistently met through effective personal planning and informed practice. To do this the provider must, at a minimum: a) Ensure staff have a clear understanding of each child’s holistic needs, including their interests, preferences and developmental stages. b) Ensure personal plans identify specific, achievable strategies to support wellbeing, learning and development. c) Ensure staff follow the information within personal plans to deliver responsive care and high-quality experiences. d) Implement effective audits of personal plans and staff practice to ensure plans are accurate, up to date and consistently applied. This is to comply with Regulation 4(1)(a) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is c

Regulation 4(1)(a) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210) · Deadline: 27 March 2026
Recommendation 1 Not met

1. To ensure children experience high quality play and learning, the provider should support staff to develop the environment both indoors and outdoors. This should include but is not limited to, organising resources and spaces to enrich children’s play and promote creativity and curiosity. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state:

'I experience high quality care and support based on relevant evidence, guidance and best practice' (HSCS 4.11).

Recommendation 2 Not met

2. To ensure children benefit from personalised and enriching experiences, which support their learning and development. The provider should support staff to develop their skills in engaging, responsive interactions that promote curiosity and creativity. This should include but is not limited to: a) upskilling staff to ensure interactions with children are consistently high quality. b) strengthening planning processes to ensure they are child-led, flexible and informed by high-quality observations. c) embedding a consistent approach to observation and assessment that clearly identifies children's progress and informs meaningful next steps. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state:

'I experience high quality care and support based on relevant evidence, guidance and best practice' (HSCS 4.11).

Conditions of registration

As published by the Care Inspectorate

To provide a care service to a maximum of 60 children aged three years to those not yet attending primary school at any one time.

Adult: Child ratios will be:

3 years and over 1:8 if the children attend more than 4 hours per day or:
1:10 if the children attend for less than 4 hours per day

Registry facts

Service no: CS2003013517
Provider no: SP2003001693
Ownership: Local Authority
Registered places: 60
Registered: 1 April 2002
Council area: Highland
Health board: Highland
Integration authority: Highland
Risk band: HIGH