Penicuik Family Learning Centre

1. To ensure high-quality outcomes for children, the service should strengthen induction, mentoring, support and supervision processes in line with best practice. This would help new and existing staff build the knowledge and confidence needed to meet individual children’s needs and provide consistent, high-quality care. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: 3.14 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.'

1. To ensure children receive care and support that meets their individual needs, the provider should review personal plans to include clear strategies where needed to support children and evaluate the impact of these. These should be understood by all staff and used consistently. This would help ensure they remain relevant and effective, leading to consistent and appropriate support for all children. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15).