Westerlands

1. The service should ensure that outstanding environmental maintenance issues, including repairs and repainting to doorways, skirting boards and radiators, are addressed in a timely manner and incorporated into the home’s improvement plan. This is to ensure that people experience care in an environment that promotes their safety, health and wellbeing and is consistent with the Health and Social Care Standards (HSCS), which state that: "I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment." (HSCS 5.22)

2. The service should improve signage and wayfinding throughout the home to better support people to orientate themselves and move around independently and safely. This is to ensure that people experience care in an environment that is enabling, inclusive and responsive to their needs and is consistent with the Health and Social Care Standards (HSCS), which state that: "The premises have been adapted, equipped and furnished to meet my needs and wishes." (HSCS 5.16)