Mill Road

1. By 28 May 2026, the provider must ensure people are supported in an environment that is well maintained, safe, comfortable, and clean. To do this the provider must, as a minimum: a) complete a full review of the environment to ensure all areas, equipment, and furnishings are clean and well maintained to provide a safe and comfortable home for people; b) review and update cleaning schedules to ensure all areas of the home are covered; c) ensure regular quality assurance audits of the environment and cleaning are taking place with required improvements documented and carried out timeously; d) ensure a replacement and refurbishment plan is in place which includes appropriate timescales for completion and actioning areas for improvement; and e) monitor and review progress to ensure that repairs and refurbishments are prioritised and are carried out timeously with reports on progress to the Care Inspectorate. This is to comply w