West View (Monreith) Ltd

1. The provider should improve their administration system to ensure that accurate records are maintained and available to view. As per Care Inspectorate guidance, notifications should be submitted to the Care Inspectorate within the expected timescale. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from different organisations working together and sharing information about me promptly where appropriate, and I understand how my privacy and confidentiality are respected’ (HSCS 4.18); and ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19).

1. To support people's future care and support needs, people's wishes and choices should be discussed and include their family or representative, where appropriate. This should inform a future care plan to guide staff on how best to support the person should their health needs change. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘If I am unable to make my own decisions at any time, the views of those who know my wishes, such as my carer, independent advocate, formal or informal representative, are sought and taken into account’ (HSCS 2.12).