Greenhills Care Home

1. In order to achieve comprehensive quality assurance and service improvement, the provider should ensure that all staff have the opportunity to be involved in and contribute to the self-evaluation of the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes (HSCS 3.14)

1. In order for people to be kept safe, the provider should ensure fire safety records are completed in a timely manner and follow best practice guidance. This is to ensure that care and support is consistent with the Health and Social Care Standards which state, “I experience an environment that is well looked after with clean, tidy and well-maintained premises, furnishings and equipment." (HSCS 5.24)

2. The provider should ensure that the service addresses maintenance and environmental needs identified in the service action plans in a timely manner. This is to ensure that care and support is consistent with the Health and Social Care Standards which state, "I experience an environment that is well looked after with clean, tidy and well-maintained premises, furnishings and equipment." (HSCS 5.22)

1. The provider should ensure that personal plans accurately reflect the current needs of service users and ensure that care is delivered in accordance with those needs. In order to do this all service users’ personal plans must: a) Reflect the assessed current oral health care needs of service users. b) Provide clear written and verbal direction to staff so that care is delivered in accordance with service users’ needs. c) Reflect risks that have been identified by the service and health professionals, and steps to be taken to reduce and/or mitigate the risks.