Centred Recovery Centre

1. To support positive outcomes for people, the service provider should develop a service training plan and review all staff development processes including: a) an accurate assessment of individual performance in the area of practice being assessed; b) identify any gaps in skills and knowledge and how these gaps will be filled; c) ensure competency assessments informs training needs analysis and the annual training plan for the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘ I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’ (HSCS 3.14); and 'I use a service and organisation that are well led and managed' (HSCS 4.23).

2. To support positive outcomes for people, and staff development, the service provider should ensure: a) routine observation of staff practice is formally recorded and staff receive feedback to help them identify strengths and areas for improvement in their professional development; b) competency assessments across all areas of staff practice is completed and informs the agenda for staff support and supervision meetings. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I experience high quality care and support because people have the necessary information and resources’ (HSCS 4.27).

1. To support people to experience high quality care and support, the service provider should ensure that people's review meetings are recorded accurately and all relevant people, including people's legal representatives, are invited or have the opportunity to contribute their views in a suitable way. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'If I am unable to make my own decisions at any time, the views of those who know my wishes, such as my carer, independent advocate, formal or informal representative, are sought and taken into account.' (HSCS 2.12) and 'I am fully involved in developing and reviewing my personal plan, which is always available to me.' (HSCS 2.17)

2. To support people to experience high quality care and support, the service provider should ensure that the guidance, recording and auditing in place for people's medication support is robust and follows best practice. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support based on relevant evidence, guidance and best practice.' (HSCS 4.11)