Oakbridge Care Home

1. To ensure that people living with dementia can be confident that staff have the necessary skills and competence to support them, the service should facilitate training for staff using the "Promoting Excellence" framework, developed by NHS Education for Scotland (NES) and the Scottish Social Services Council (SSSC), which provides a structured approach to dementia training for all health and social services staff in Scotland. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’ (HSCS 3.14).

1. To ensure people receive quality care and support that meets their needs the provider should develop a service improvement plan that is informed through quality assurance activities and feedback from people. Regular review of this should ensure it aligns with the SMART principles - Specific, Measurable, Achievable, Relevant, and Time-bound, with a clear evaluation of progress made. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance systems’ (HSCS 4.19).

1. To ensure staff have up-to-date information to support people's health and wellbeing, care records and care plans should be regularly audited. Audits should include checking old information is archived and that documentation and plans are recorded consistently across the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My care and support meets my needs and is right for me. (HSCS 1.19)

2. To ensure that staff are familiar with people’s preferences for palliative and end-of-life care, the service should develop individual anticipatory care plans (ACPs) that reflect their wishes, and where appropriate the wishes of their representative. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My future care and support needs are anticipated as part of my assessment’ (HSCS 1.14).