Florence House

1. To promote people’s wellbeing, the manager should improve the care home setting. This includes, but is not limited to: a) Create a more inviting, homely environment within the dining areas in both Carrick and Caledonia communities. b) Review seating arrangements in the communal lounges in both Carrick and Caledonia communities, to promote opportunities for social interaction and help people feel more connected. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘I experience an environment that is well looked after with clean, tidy and well-maintained premises, furnishings and equipment’. (HSCS 5.24)

2. To promote the safety, comfort and dignity of people, the manager should assess how well the environment supports people living with dementia and use this information to drive improvements. This includes evaluating whether the physical space, signage, lighting and layout are designed to enhance people's independence using a recognised tool such as: The King's Fund Environmental Assessment Tool (2014). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘The premises have been adapted, equipped and furnished to meet my needs and wishes’. (HSCS 5.18)