Chester Park Care Home

1. The service should review how staff improvement is supported, ensuring that approaches foster confidence and learning, and that staff feel safe to reflect on and learn from mistakes. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes." (HSCS 3.14).

1. To ensure that staff can confidently meet people's needs and to support staff wellbeing, the service should review staffing levels on day shift in Afton Unit and overnight in Kelvingrove Unit. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My needs are met by the right number of people." (HSCS 3.15).