Greencross

1. In order to enhance people’s dining experiences, the provider should assess the dining environment to ensure it supports comfort, accessibility, and independence. This includes ensuring tables are set appropriately to meet people’s needs, condiments are easily accessible, and menus are available in formats that are clear and easy to understand. This is to ensure that care and support is consistent with the Health and Social Care Standards which state that: ‘I experience an environment that is well looked after with clean, tidy and well-maintained premises, furnishings and equipment. (HSCS 5.22) and ‘I can choose suitably presented and healthy meals and snacks, including fresh fruit and vegetables, and participate in menu planning.’ HSCS 1.33)

2. In order to promote dignity and wellbeing, the provider should assess and address environmental issues within the home. This should include but is not limited to worn or dated equipment, visible water damage, and the condition of fixtures, fittings and furnishings throughout the home. This is to ensure that care and support is consistent with the Health and Social Care Standards which state that: ‘I experience an environment that is well looked after with clean, tidy and well-maintained premises, furnishings and equipment. (HSCS 5.22) and I am able to access a range of good quality equipment and furnishings to meet my needs, wishes and choices. (HSCS 5.21)