Annesley House Care Home

1. The provider should develop a service improvement plan to help keep track of priorities, monitor progress and maintain a clear focus on ongoing development and improvement. This is to ensure that care and support is consistent with the Health and Social Care Standards, in particular: “I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes” (HSCS 4.19).

2. The provider should improve the consistency and quality of accident and incident recording by ensuring that all records are completed to an appropriate standard and that full documentation is retained. Strengthening these processes will help maintain a reliable audit trail, support effective monitoring, and ensure that learning from events is captured and acted upon. This is to ensure that care and support is consistent with the Health and Social Care Standards, in particular: “I experience high quality care and support based on relevant evidence, guidance and best practice” (HSCS 4.11). “I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes” (HSCS 4.19).