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1. To ensure staff are appropriately trained the provider should ensure that accurate and up to date training information is in place for all staff. This should include, but is not limited to: a) An electronic training tracker which records all mandatory, additional and specific training for staff, including when training is completed and when refresher training is due. b) Clear recording of outstanding training for individual staff, including actions taken to ensure this training is completed. c) Clear recording of the training provider when training has been provided 'face to face This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14).