Karen Taylor

1. To support families’ understanding of what to expect from the service and to further improve practice, the provider should review and update their policies and procedures in line with best practice documents, standards and frameworks. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that:

‘I experience high quality care and support based on relevant evidence, guidance and best practice' (HSCS 4.11).

2. To further develop the service the provider should use reflective practice to plan for service improvements. This should include, but is not limited to: a) develop knowledge and an understanding around self-evaluation and quality assurance and use their reflections to improve outcomes b) consult with children and families to gather views to help inform change. This is to ensure that care and support is consistent with the Health and Social Care Standards (HCSC) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19).

1. To support children to reach their full potential, the provider should develop an understanding of how children develop and progress. This should include, but is not limited to: a) review and improve resources and play experiences to provide children with challenge, and stimulation to inspire their creativity, imagination and curiosity b) use observations effectively to recognise and extend children’s knowledge and skills This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I am supported to achieve my potential in education and employment if this is right for me’ (HSCS 1.27).