Glencairn House

1. By 14 September 2025, you must ensure that, at all times, service users have sufficient daily food and fluid intakes to meet their health care needs. In order to achieve this, the provider must: - ensure that staff who complete observation charts such as daily fluid balance charts have the knowledge and understanding to do so. Staff must consistently and accurately complete the charts, evaluate the content of the charts and plan care accordingly. This is in order to comply with regulations 4 (1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure care and support is consistent with the Health and Social Care Standards which state that: I am protected from harm because people are alert and respond to signs of significant deterioration in my health and wellbeing, that I may be unhappy or may be at risk of harm. (HSCS 3.21)

2. By 14 September 2025, the provider must ensure that people are supported to have topical medications administered safely. In order to achieve this, the provider must, at a minimum: - carry out an audit of people’s current topical medication - ensure topical medications have appropriate guidance about where on the body it should be applied, how often and the current dosage - ensure medication administration records for topical medications are properly completed, to evidence that staff are administering the medication as per the prescribed instructions - ensure dates of opening are on all topical medications as the expiry date may alter once opened. This is in order to comply with regulation 4 (1) (a) (welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state th