Parkdale

1. By 7 September 2026, the provider must protect the health and wellbeing of people living in the service by ensuring there is safe and effective care. To do this, the provider must, at a minimum: a) ensure adequate oversight to monitor people’s changing health needs b) ensure risks are identified and referrals to health professionals are completed timeously c) ensure charts and records are completed timeously and are used to inform This is in order to comply with Regulation 3 and 4(1)(a) of The Social Care and Social Work (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My care and support meets my needs and is right for me (HSCS 1.19).

2. By 7 September 2026, the provider must protect the health and wellbeing of people living in the service by ensuring there is safe and effective care. To do this, the provider must, at a minimum: a) ensure there is appropriate and accessible guidance for staff for the use of ‘as required’ medication and homely remedies. b) where medication has expired that it is disposed of safely and replaced. This is in order to comply with Regulation 4(1)(a) and 5 of The Social Care and Social Work (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘Any treatment or intervention that I experience is safe and effective’ (HSCS 1.24).

1. By 7 September 2026 the provider must ensure systems to support oversight of service provision are effective in improving outcomes. In order to do this the provider must at a minimum: a) ensure there are regular and effective audits in place covering key aspects of service delivery including staff training, accident/incidents, complaints and care planning b) ensure safeguarding concerns are reported timeously to relevant professionals, and associated records are updated with relevant information including any follow up actions This is in order to comply with Regulation 3 and 4(1)(a) of The Social Care and Social Work (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assuran1. By 7 September 2026, the provider must promote the health, safety and wellbeing of people living in the service by ensuring that support plans and risk assessments are accurate and up-to-date. To do this, the provider must ensure support plans consistently include detailed, accurate guidance to guide care and support in line with people’s needs and preferences. This is in order to comply with Regulation 4(1)(a) and 5 of The Social Care and Social Work (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15).

1. By 12 November 2025, you must ensure that service users experience care in an environment that is safe and minimises the risk of infection. In particular, you must: a) ensure that processes such as enhanced cleaning schedules and regular quality assurance checks of equipment undertaken are in place; and b) ensure that clinical waste is disposed of in a manner which takes account of the most up-to-date guidance from Health Protection Scotland. This is in order to comply with Regulation 4(1)(a) and (d) and Regulation 10(2)(b) and (d) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment.’ (HSCS 5.24).