Speyside (Care Home)

1. To support people’s health and wellbeing, the provider should ensure that stress and distress are effectively managed. To do this the provider should at a minimum: a) ensure all incidences of stress and distress are followed by efforts to identify potential triggers and patterns of behaviour b) ensure all changes in people’s needs and any actions taken to address concerns are fully recorded c) ensure that strategies in place are meaningfully evaluated to determine their effectiveness in reducing stress and distress d) monitor the frequency and severity of people’s stress and distress over time e) seek timely advice from external professionals when existing strategies are not effectively reducing people’s stress and distress. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My care and support meets my needs and is right for me' (HSCS 1.19).