Kintyre House (Care Home)
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 25 May 2026, the provider must ensure the care home is kept in a good state of repair to promote the safety and wellbeing of people externally and internally. To do this, the provider must, at a minimum, but not limited to: a) continue to take mitigating action to reduce the risks of the current drainage system; b) ensure a written, solution-focused, long-term action plan is developed and agreed which addresses the root cause of the problems with the drainage system; and c) any action plan should have clear timescales and include plans to involve people living in Kintyre house, their families or representatives and key stakeholders, where appropriate. This is to comply with Regulation 10(2)(b) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: s
1. To maintain people's health and wellbeing, the service should continue to make improvements in the way that people’s nutrition and hydration needs are fully assessed, planned, evaluated and met. To do this, the service should: a) use this information to inform all staff, including kitchen staff, to ensure that fortifying food (adding calories) is focused and relevant to the specific needs of the people who may require it. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My care and support meets my needs and is right for me.' (HSCS 1.19).
1. To achieve the best outcomes for people, the service should continue their improvement work to ensure people’s care plans accurately reflect the care and support required. To do this, the service should: a) ensure care plans always contain the most up to date information about individuals’ care and support needs, to include where a person’s care needs or risk level changes, for example after an incident. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices.' (HSCS 1.15).
1. By 17 November 2025, the provider must ensure prompt recognition and monitoring of people at risk of malnutrition and dehydration. In particular, the provider must ensure: a) People’s nutrition and hydration needs are fully assessed, planned and evaluated; b) this information is used to inform all staff, including kitchen staff to ensure people’s dietary requirements are fully understood and consistently met; c) treatment plans and tools, such as fluid intake records, relating to people at risk of malnutrition and/or dehydration, are completed regularly and consistently; and d) prompt action is taken where a person has not met their 24-hour fluid intake goal and/or has experienced further weight loss. This is in order to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (H1. By 12 January 2026, the provider must ensure leaders are responsive to feedback and use learning to improve through a culture of continuous improvement; To do this, the provider must ensure, at a minimum, but not limited to: a) People and their families feel listened to and can influence changes and improvements by being given every opportunity to discuss or raise concerns about their loved one’s care; b) any feedback and complaints are dealt with in an open and transparent way; and c) outcomes of any feedback and complaints are used to learn from the experience to prevent a recurrence and informs areas for improvement within the service. This to comply with Regulations 3, 4(1)(a) and 17(c) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210) This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: • “I receive an apology if things go1. By 12 January 2026, the provide must ensure that service users receive care that meets their health, safety and wellbeing needs. To do this, the provider must ensure, at a minimum, but not limited to: a) There are sufficient suitably qualified and competent staff on shift during the day and at night to meet service users’ care and support needs at all times; b) the numbers and skill mix of staff employed are based on an accurate assessment of each service user’s needs over a 24 hour period, including taking the layout of the building into account; and c) there are sufficient numbers of staff, suitably deployed on day and night shifts to ensure service users are supported well in accordance with their agreed plan of care and that they can summon assistance and receive support in a timely manner. This is in order to comply with: Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011. By 12 January 2026, the provider must ensure the care home is kept in a good state of repair to promote the safety and wellbeing of people externally and internally. To do this, the provider must, at a minimum, but not limited to: a) in the short term, continue to take mitigating action to reduce the risks of the current drainage system; b) ensure a long-term plan is put in place with timescales to address the root cause of the problems with the drainage system; c) undertake a full review of the internal and external environment to include a review of the effectiveness of current systems for ongoing maintenance; and d) as a result of this review, ensure corrective actions are taken to improve reporting and ongoing maintenance. This is to comply with Regulation 10(2)(b) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with Health and S1. By 17 November 2025, the provider must ensure people’s care plans accurately reflect the care and support required and experienced by people who live in the service and contain the most up to date information about their care and support needs. To do this, the provider must, at a minimum: a) ensure prompt recognition of and recording of changes in people's health or level of risk, for example risk of skin damage or undernutrition, so that people's plan of care accurately reflects their care needs; b) the care planning process is used to improve people’s experiences and outcomes; c) the quality of people’s care and support is evaluated and recorded on a monthly basis or less where a person’s care needs or risk level changes, for example after an incident; d) action is taken to make any necessary improvements to reduce a person’s risk level and update the care plan accordingly; e) the care plan is formally reviewed at least once in every six-month period; and f) people and the
1. To achieve the best outcomes for people the service should ensure meaningful analysis is routinely undertaken in the event of accidents and incidents, such as, but not limited to, a fall. This is to ensure that care and support is consistent with the Health and Social Care Standards which state that: 'I use a service and organisation that are well led and managed.' (HSCS 4.23)
1. To ensure people’s care plans reflect people’s choices and preferences, the service should: a) ensure all legal arrangements and consents are in place where people’s independence, choice and control are restricted, such as, but not limited to, the use of equipment such as sensor mats and wheelchair lap belts to prevent a fall; and b) where people are not able to fully express their wishes and preferences, the necessary consents must be agreed by the person's legally appointed representative. This is to ensure that care and support is consistent with the Health and Social Care Standards which state that; 'I experience high quality care and support based on relevant evidence, guidance and best practice' (HSCS 4.11) and; ‘My rights are protected by ensuring any surveillance or monitoring device that I or the organisation use is necessary and proportionate, and I am involved in deciding how it is used.’ (HSCS 2.7)