Source · Care Inspectorate

Aden House (Care Home)

Provider Malcolm McKinlay Type Care Home Service Location Inverness Last graded 19 May 2026

Recorded Key Question grade range: 3–4 — Adequate  View on Care Inspectorate

Key Question scores

Six-point scale
Support and wellbeing
4
Care and support planning
4
Setting
4
Staff team
4
Leadership
3
Care, play and learning

Requirements & recommendations

1 requirement · 4 recommendations

Verbatim text from the Care Inspectorate datastore. Requirements cite a specific regulation and deadline; recommendations are good-practice guidance against the Health and Social Care Standards.

Visit: 18 December 2025
Requirement 1

1. By 30 January 2026, the service provider must make sure that all care staff are fully competent when assisting people to move so that people are helped to keep safe and well. To do this, the service provider must, at a minimum: a) ensure staff receive appropriate training in moving and assisting people, b) ensure staff's competency in carrying out moving and assisting and c) have a plan in place, including frequency, for staff's training and competency checks. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'My care and support meets my needs and is right for me (HSCS 1.19) and 'I have confidence in people because they are trained, com

Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210) · Deadline: 30 January 2026
Recommendation 1

1. To support people's health and wellbeing, the service provider should make sure that people, and/or their representatives, have regular opportunities, including review meetings, to discuss and review the care and support provided to them. This is also to be in accordance with best practice and legislation. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state: 'I am recognised as an expert in my own experiences, needs and wishes' (HSCS 1.9), 'I am fully involved in assessing my emotional, psychological, social and physical needs at an early stage, regularly and when my needs change' (HSCS 1.12) and 'I am fully involved in developing and reviewing my personal plan, which is always available to me (HSCS 2.17) .

Recommendation 2

1. To promote people's safety and wellbeing, the service provider should ensure that the Care Inspectorate are informed of all notifiable events and incidents in accordance with best working practice and legislation. This is to assist in keeping people safe and well. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'I benefit from different organisations working together and sharing information about me promptly where appropriate, and I understand how my privacy and confidentiality are respected' (HSCS 4.18).

Recommendation 3

1. To support good experiences, health and outcomes for people, the service provider should make sure staff have opportunities to develop and learn as social care workers. This should include, but is not limited to, making sure staff training is up to date, and supervision meetings take place on a suitable regular basis. The service would benefit from reviewing and identifying staff's training needs. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state: ‘I have confidence in people because they are trained, competent and skilled’ (HSCS 3.14).

Recommendation 4

1. To support people's positive experience of living in a care home, the service provider should make sure that the shower/bath facilities, including location, are reviewed and improved. This is to make sure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'The premises have been adapted, equipped and furnished to meet my needs and wishes' (HSCS 5.18)

Registry facts

Service no: CS2003008467
Provider no: SP2005007555
Ownership: Voluntary or Not for Profit
Registered places: 24
Registered: 1 April 2002
Council area: Highland
Health board: Highland
Integration authority: Highland
Risk band: HIGH

Complaints upheld

2025/26: 1