Beechwood House
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 29 December 2025 to ensure a safe and value based service is provided, the provider must: a) fully document and report to relevant external professionals all accidents, incidents and complaints. This should include informing the Care Inspectorate of any notifiable events as detailed in 'Records that all registered care services (except childminding) must keep and guidance on notification reporting'; and b) evidence that lessons learned from adverse events are driving service improvements forward. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that1. By 29 December 2025 In order to ensure people's physical, emotional, social and psychological needs are being met, the provider must ensure: a) each person has a written plan which sets out how their holistic needs should be met: b) relevant staff must be familiar with the content of the plan and have the necessary knowledge, skills and confidence to provide the support the person needs; and c) there must be effective arrangements in place to ensure the plan is regularly reviewed, updated and staff are responsive to the person's changing or unmet needs. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support
1. The provider should continue with their review of the effectiveness and relevance of in-house groups. People attending the service should be central to this. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My care and support meets my needs and is right for me.' (HSCS 1.19); and 'I use a service and organisation that are well led and managed.' (HSCS 4.23).
2. So as people feel safe, secure and confident and are clear as to what is expected from them during their recovery, they should receive information that they understand in a format that is right for them. There should be regular discussions about this when required. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am supported to communicate in a way that is right for me, at my own pace, by people who are sensitive to me and my needs.' (HSCS 2.8); and 'I have agreed clear expectations with people about how we behave towards each other, and these are respected.' (HSCS 3.3).
1. The provider should formally review the manager's current responsibilities, and evidence the manager has the right support and time to drive service improvements forward. This to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I experience high quality care and support based on relevant evidence, guidance and best practice.' (HSCS 4.11); and 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.' (HSCS 4.19).
1. Staff should be supported to understand their roles and responsibilities as a registered worker. There should be sufficient oversight to ensure staff are working in a value based and person centred manner at all times. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I experience high quality care and support based on relevant evidence, guidance and best practice.' (HSCS 4.11); and 'I experience people speaking and listening to me in a way that is courteous and respectful, with my care and support being the main focus of people's attention.' (HSCS 3.1).