Oversteps (Care Home)

1. To ensure people always receive the right support to eat and drink well, the service should: a) Ensure care and kitchen staff are deployed effectively at mealtimes; and b) where people are at risk of dehydration, fluid balance charts are accurately maintained. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'If I need help with eating and drinking, this is carried out in a dignified way and my personal preferences are respected' (HSCS 1.34); and ‘My needs are met by the right number of people’. (HSCS 3.15).

1. To ensure the safety of residents and people’s care and support needs can be met, the service should ensure: a) Sufficient staff are always available; and b) There is effective deployment of the staff team throughout the building at all times, including mealtimes. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My needs are met by the right number of people’ (HSCS 3.15).

1. To support positive outcomes for people and keep people safe, the service should ensure: a) People’s electronic care plans are kept up to date and accurate, to include any change in a person's health and care needs or in people’s risk; and b) Where an individual is at risk of skin damage, repositioning and skin care records are consistently recorded accurately. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15); and 'Any treatment or intervention that I experience is safe and effective' (HSCS 1.24).