Whinnieknowe (Care Home)

1. To support people’s wellbeing and social inclusion, the provider should ensure everyone has the opportunity to participate in activities as per their choice of interests and activity plan. This should be both indoors and outdoors and include connecting with the local community. This is to ensure that care and support is consistent with the Health and Social Care Standards which state that: 'I can choose to have an active life and participate in a range of recreational, social creative, physical and learning activities every day, both indoors and outdoors'. (HSCS 1.25) 'I get the most out of life because the people and organisation who support and care for me have an enabling attitude and believe in my potential'. (HSCS 1.6)

2. To ensure that people benefit from their topical and "as required" medication the service should e nsure that suitably detailed protocols are in place, to inform the consistent and appropriate administration of prescribed creams and lotions. "I experience high quality care and support based on relevant evidence, guidance and best practice". (HSCS 4.11); and "I am assessed by a qualified person, who involves other people and professionals as required". (HSCS 1.13)

1. To make sure people experience high quality care and support which will enable positive outcomes for people, the service should extend supportive and development opportunities, and oversight, into arrangements for the use of regular agency staff, to build on their awareness of people's needs. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes'. (HSCS 3.14)

1. To ensure staff have the right information to build trusting relationships with residents, and know their needs and preferences, support plans should reflect things that are important to them, and be sufficiently detailed as to how their needs and wishes are to be met. This should include information about: a) P eople's choices and preferences for social activities and opportunities, including the support they will require to participate in these. b) Details regarding how people's stress and distress care needs are to be met. c) I nformation about peoples life history. This is to ensure care and support is consistent with the Health and Social Care Standards which state that: "My personal plan (sometimes referred to as a care plan) is right for me b