Cameron House (Care Home)

1. To support positive outcomes for people and keep them safe, the provider should ensure people receive consistent support in line with their topical medication needs. To do this the provider should ensure that where there is an assessed need that needs monitoring, including application of topical creams, clear accessible records are available to staff to inform interventions , accurate records are completed , and there is management oversight of this. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that, 'My care and support meets my needs and is right for me'. (HSCS 1.19); and ‘My needs, as agreed in my personal plan, are fully met, and my wishes and choices are respected’. (HSCS 1.23)

2. To support positive outcomes for people and keep them safe, the provider should ensure people receive consistent support in line with their skin care needs. To do this the provider should ensure that where an assessed need needs monitoring, including repositioning to support effective skin care, clear accessible records are available to staff to inform interventions , accurate records are completed , and there is management oversight of this. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that, 'My care and support meets my needs and is right for me'. (HSCS 1.19); and ‘My needs, as agreed in my personal plan, are fully met, and my wishes and choices are respected’. (HSCS 1.23)

1. To promote confidence in how the service is led, and supports good outcomes for people, the provider: a) should consistently ensure that a detailed record is maintained of all adverse events, including complaints and incidents; b) demonstrates that investigations are undertaken following organisational policy and procedures, and shared appropriately in line with local policy and national guidance. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality as