Hillside School
Recorded Key Question grade range: 5 — Very good View on Care Inspectorate
Key Question scores
Enforcement
Requirements & recommendations
1. By 16 January 2026, the provider must ensure there is evaluative scrutiny and oversight of all aspects of the care provision within the service. This is to ensure that children and young people experience high quality, consistent care and support. In particular, you must: a) ensure that governance arrangements continue to be developed and implemented. This should include the services use of 'critical friends'; and b) provide Care Inspectorate with a progress report reviewing governance processes and their efficacy by 16th January 2026. This is to comply with Regulation 3, Regulation 4(1)(a) and Regulation 5 of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/ 210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HCSC) which state that: 'I use a service and orgnisation that are well led and managed' (HSCS 4.23).
2. By 30 January 2026, the provider must strengthen and implement its performance management structures for staff. This is to ensure that children and young people experience high quality and, consistent care and support. In particular, you must: a) ensure that these are routinely implemented at all levels, and that senior managers and external governance have oversight of this. This is to comply with Regulation 3 and Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/ 210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HCSC) which state that: 'If I have a carer, their needs are assessed and support provided' (HSCS 4.26).
1. To support children's wellbeing, the provider should review its complaints handling processes. This should include improving quality assurance systems to ensure that complaints are handled inline with organisational objectives. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).2. To support children's wellbeing, the provider should ensure that they follow 'Matching Looked After Children and Young People: Admissions Guidance for Residential Services', published by the care inspectorate'. This should include but is not limited to: a) Ensure they consider the potential impact on existing young people within the service, including identifying specifically which house they will reside in. b) Ensure they consider staffing levels, skills, mix and any current staff vacancies. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am in the right place to experience the care and support I need and want' (HSCS 1.20).
Conditions of registration
Number(s) and Age(s) of person(s) to whom service may be provided:
1. The care service may provide residential school care for 35 children aged from 8 years up to 19 years and in full time education.
Any other conditions unique to the service:
2. The care service may operate 52 weeks of the year.