Northeden House

1. In order to protect people's health and wellbeing, the provider should develop and regularly review bowel charts where this is appropriate for individuals. Protocols should be provided by relevant health care professionals detailing when staff should seek further health advice and guidance. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support based on relevant evidence, guidance and best practice' (HSCS 4.11).

1. The provider must ensure people and/or their representatives have regular opportunities to provide feedback about their service. People should be involved in identifying areas for improvement and how these will be addressed. The provider should ensure appropriate communication tools enable people’s choice and decision-making. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My views will always be sought and my choices respected, including when I have reduced capacity to make my own decisions' (HSCS 2.11); and 'If I am unable to make my own decisions at any time, the views of those who know my wishes, such as my carer, independent advocate or formal or informal representative, are sought and taken into account' (HSCS 2.12).

2. The provider should protect the health, wellbeing, and rights of people using the service. In order to achieve this, the provider should ensure people have access to relevant financial resources at all times. In order to achieve this, the provider should provide staff with information, guidance and support regarding the provider's financial support processes and procedures. This is particularly relevant for nominated members of staff who are not usually responsible for providing financial support. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'If my independence, control and choice are restricted, this complies with relevant legislation and any restrictions are justified, kept to a minimum and carried out sensitively' (HSCS 1.3).

1. The provider should ensure people and/or their representatives are involved in developing and reviewing their personal plan on at least a six-monthly basis or when their needs change. People should be offered a copy of their personal plan in a format that is accessible for them. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am fully involved in developing and reviewing my personal plan, which is always available to me' (HSCS 2.17).