Pollokshaws After School Service
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To improve outcomes for children, the provider should further develop the environment to better support children’s wellbeing, comfort and choice. In particular, the service should create accessible cosy and quiet spaces where children can relax, regulate and choose lower stimulus play. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I am supported to experience play that meets my needs and interests." (HSCS 1.25)
2. The provider should improve access to outdoor play to support children’s physical health, emotional wellbeing and opportunities to manage energy levels. They should continue to develop arrangements that support regular, meaningful access to outdoor play, ensuring this is a consistent part of the daily experience. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "As a child, I play outdoors every day and regularly explore a natural environment." (HSCS 1.32)
1. The provider should ensure personal planning processes are strengthened so that each child has an individual, fully completed and regularly reviewed personal plan that clearly identifies needs, support strategies and outcomes, and reflects meaningful involvement from parents and children. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices." (HSCS 1.15)
1. By the 31 October 2025 the provider must ensure each child has a personal plan that supports delivery of their care and development. To do this the provider must, at a minimum ensure that personal plans: a) Are developed in consultation with the children and their parents/carers. b) Clearly set out how children's health, welfare, and safety needs will be met. d) Be individualised, taking into account children’s preferences, strengths, routines, and support networks. e) Be a live document, regularly reviewed and updated at least every six months, or sooner if there are significant changes to children’s needs or circumstances. This is to comply with Regulation 4(1)(a) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210), which requires providers to make proper provision for the health, welfare and safety of service users. This is to ensure that care a1. By 31 October 2025 the provider and manager must improve outcomes for children and their families by introducing and implementing robust quality assurance processes. To do this, the provider must, at a minimum ensure: a) Self-evaluation identifies strengths of the service and areas for improvement. b) An improvement plan which identifies clear priorities, actions and timescales to lead continuous improvement is in place. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes." (HSCS 4.19).
1. By the 31 October 2025 the provider must ensure that children's personal information is stored and processed safely to protect their identity. To do this the provider must, at a minimum: a) Maintain confidentiality by storing personal plans in a secure location accessible only to authorised staff. b) Implement clear policies and procedures for handling and storing personal data, including restrictions on removing sensitive information from the premises. This is to comply with Regulation 4(1)(a) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210), which requires providers to make proper provision for the health, welfare and safety of service users. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I experience high quality care and support because people have the necessary information and reso
1. To keep children safe and protected from harm, the manager should ensure staff access child protection training and apply their training in practice. This should include, but is not limited to, being aware of potential risks and understanding their responsibilities to protect children from harm. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: "I am protected from harm, neglect, abuse, bullying and exploitation by people who have a clear understanding of their responsibilities." (HSCS 3.20).
2. To ensure that children engage in high quality play, the manager should make sure that children have access to a wide variety of play materials. This should include, but is not limited to, providing toys and materials that spark children's curiosity and add challenge to play. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: "I am able to access a range of good quality equipment and furnishings to meet my needs, wishes and choices." (HSCS 5.21).
1. To ensure that children are safe and receive consistently high quality care, the manager should ensure that staff are well deployed. This should include, but not be limited to, creating clear contingency plans that support staff absence and school holiday cover. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: "My needs are met by the right number of people." (HSCS 3.15).
1. To support children's health and wellbeing the manager should ensure that accidents involving children are clearly recorded and reviewed to prevent any repetition. This should include, but is not limited to, providing detail of the nature of the accident, recording when it is shared with families and reviewing the number, location and cause of accidents to prevent repetition. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My environment is secure and safe." (HSCS 5.17).
2. To support children's health, wellbeing and safety the provider should ensure care is provided from a well maintained, safe environment. This should include, but not be limited to, e nsuring risks are minimised through dynamic risk assessment and effective maintenance of the property. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My environment is secure and safe" (HSCS 5.17). And "I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment." (HSCS 5.24).