Eastpark Gardens, Abbeyfield Rutherglen
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 7 March 2026, the provider must improve their internal recording, reporting and escalation of incidents. This includes ensuring that the Care Inspectorate are notified of all significant events as per Care Inspectorate Guidance, Adult care services: Guidance on records you must keep and notifications you must make, March 2025. This is in order to comply with Regulations 3 and 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210) and Regulations 21(2)(a-d) of The Regulations of Care (Requirements as to Care Services)(Scotland) Regulations 2002 (SSI 2002/114). This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: ‘I am protected from harm, neglect, abuse, bullying and exploitation by people who have a clear understanding of their responsibilities’ (HSCS 3.20) and ‘I use a service which is well led and managed’ (HSCS.4.23).
1. By 7 March 2026, the provider must ensure that all staff, including new staff, housekeeping, and kitchen staff, receive essential training and development opportunities to enable them to be competent in their roles. To do this, the provider must, at a minimum: • Develop and implement a clear training plan for all staff groups, including timescales for completion of mandatory training. • Undertake a training needs analysis to identify required training for each role, including new staff, housekeeping and kitchen staff. • Ensure all staff complete mandatory training (such as infection prevention and control, moving and handling, food hygiene, and adult support and protection) before starting work or as soon as possible after starting. • Maintain an accurate record of all staff training, including refresher training and timescales for renewal. This is to comply with section
1. The provider should ensure consistent and accurate recording of residents’ health information. Transitioning to fully digital records will help streamline monitoring, reduce inconsistencies, and promote safer, more effective care. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: ‘I have confidence in people because they are trained, competent and skilled (HSCS 3.14).
2. The provider should improve medication record-keeping and ensure clear protocols for as-required (PRN) medications will provide people with safer, more consistent care and better health outcomes. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: ‘I have confidence in people because they are trained, competent and skilled’ (HSCS 3.14), and ‘Any treatment or intervention that I experience is safe and effective’ (HSCS 1.24).
1. To ensure people are safeguarded from harm, the provider should ensure all key policies are current and available including, but not limited to, safeguarding policy refers to appropriate Scottish legislation to guide safe practice. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS): ‘I experience high quality care and support because people have the necessary information and resources’. (HSCS 4.27)
2. To support continuous improvement and enhance outcomes for people, the provider should strengthen audit processes by ensuring audits are robust, comprehensive, and include detailed analysis of findings. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state: ‘I experience high quality care and support because people have the necessary information and resources’. (HSCS 4.27)
3. To ensure people feel listened to, the provider should improve opportunities for feedback from residents, relatives, and staff, and ensure all views are incorporated into the service improvement plan to support meaningful change. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS): ‘I am listened to and taken seriously, if I have a concern about the service’ (HSCS 4.20), and ‘I experience high quality care and support because people have the necessary information and resources’. (HSCS 4.27)
1. To ensure people experience safe and responsive care that meet their needs, the provider should review staffing arrangements. This should include observations, feedback from people and their representatives. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: ‘My needs are met by the right number of people’ (HSCS 3.15), ‘I am confident that people respond promptly, including when I ask for help’ (HSCS 3.17), and ‘I have confidence in people because they are trained, competent and skilled’ (HSCS 3.14).
1. The provider should strengthen personal planning by ensuring plans contain person centred information such as life histories, preferences, routines, and support strategies. This will help people experience safe, consistent, and personalised care, and support meaningful relationships. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’. (HSCS 1.15)
2. To support people to experience safe and effective care, the provider should ensure all risk assessments are reviewed regularly and contain accurate information. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: ‘I am protected from harm, neglect, abuse, bullying and exploitation by people who have a clear understanding of their responsibilities’ (HSCS 3.20), and ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15.