Crail / Wilson Houses Small Group Living Services
Recorded Key Question grade range: 3–5 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 17 June 2026, the provider must ensure that people experience care in an environment that is safe, clean, well maintained, and fit for purpose. To achieve this, the provider must address the deterioration and environmental risks identified across Crail and Wilson Houses. To do this, the provider must, at a minimum: a) Develop and implement and inform the Care Inspectorate of a comprehensive refurbishment plan for both houses which includes: • clearly defined actions • prioritisation of high risk areas (including bathrooms, kitchens, communal corridors and fire doors) • specific, measurable timescales for completion. b) Rectify all identified infection prevention and control issues, including but not limited to: • replacement of damaged or mould affected fixtures and fittings • repair or replacement of damaged worktops and cupboard units • repair or replacement of rusted pipes and fixtures.
1. To promote a safe, dignified and enabling environment, the provider should: • improve the quality of the internal environment across Crail and Wilson Houses • ensure that refurbishment and redecoration plans are informed by the King’s Fund Environmental Assessment Tool for people living with cognitive and sensory impairment. This will help ensure that changes made are meaningful, person centred, and support people’s independence, orientation and wellbeing. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My environment is secure and safe' (HSCS 5.19); and 'I experience an environment th