Wallace Court
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By the 18 September 2026, the provider must ensure people receive their prescribed medication safely, as intended, and in a way that promotes their health and wellbeing. To achieve this, the provider must at a minimum; a) Ensure that all medicines, including PRN (as and when required) medication, are administered in line with prescribing instructions. b) Ensure clear PRN protocols are in place to guide staff on when medicines should be administered, the rationale for administration, and how effectiveness is recorded and evaluated. c) Ensure that where medication changes are made, prescribing instructions are accurate, up to date and clearly reflected in Medication Administration Records (MARs). d) Ensure robust medication audits and quality assurance systems are in place to identify, monitor and address medication practices that do not follow current legislation, guidance
1. People should experience care and support that is consistently monitored and clearly recorded to ensure their assessed needs and associated risks are well managed. To achieve this, the provider should ensure daily monitoring records are completed accurately and consistently, clearly evidencing the care provided and any actions taken in line with planned support. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: "Any treatment or intervention that I experience is safe and effective" (HSCS 1.24) and "I am protected from harm because people are alert and respond to signs of significant deterioration in my health and wellbeing, that I may be unhappy or may be at risk of harm" (HSCS 3.21).
1. By 24 May 2026, the provider must ensure that effective leadership, governance and quality assurance arrangements are in place to ensure the service is well managed and people experience safe, consistent care. To do this, the provider must, at a minimum: a) Ensure effective quality assurance systems are in place to identify, escalate and address concerns promptly. b) Ensure leaders have sufficient time, capacity and resources, including protected management time, to maintain oversight of care planning, risk management and staff practice. c) Provide leaders with appropriate support, training and development to strengthen leadership capability, governance and continuous improvement. This is to comply with Regulation 4(1)(a) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Re
1. By 12 December 2025, the provider must ensure that people are supported safely and appropriately with eating and drinking, including the preparation and delivery of modified diets. To do this, the provider must, at a minimum: a) Ensure meals are prepared in line with assessed dietary needs and clinical guidance, including Speech and Language Therapy recommendations. b) Review and update care plans to ensure language is consistent, accurate, and clearly reflects assessed dietary levels. c) Audit mealtime practices to ensure staff follow safe swallowing protocols and that restrictive practices are not used unless these are clearly justified and risk-assessed. d) Provide staff with refresher training on safe eating and drinking support, including1. By 12 December 2025, the provider must ensure that the environment is safe, secure, and well maintained to support people’s wellbeing. To do this, the provider must, at a minimum: a) Repair or replace deteriorated external doors to ensure the building is secure. b) Maintain external grounds to ensure they are safe and accessible, including addressing uneven paving and removing broken furniture. c) Create an action plan with agreed timescales to improve the quality and comfort of communal areas so they reflect a homely and stimulating environment. This plan should include the views and opinions of stakeholders. d) Establish clear responsibilities and systems for routine maintenance and safety checks, ensuring these are carried out consistently and recorded. This is in order to comply with: Regulation 10(2)(c) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulation
1. To support people’s rights and protect them from financial harm, the provider should strengthen systems for financial oversight. This should include: a) Reviewing care plans to ensure they accurately reflect people’s capacity and support needs in relation to managing money. b) Supporting people to understand the risks associated with online spending and subscriptions. c) Implementing measures to reduce the risk of financial exploitation or fraud. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: "I am protected from harm, neglect, abuse, bullying and exploitation by people who have a clear understanding of their responsibilities". (HSCS 3.20)2. To improve oversight of people’s safety and wellbeing, the provider should ensure notifications to the regulator are made in line with "Guidance on records you must keep and notifications you must make (Care Inspectorate, March 2025)". This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I am protected from harm, neglect, abuse, bullying and exploitation by people who have a clear understanding of their responsibilities". (HSCS 3.20)
1. To ensure people’s safety and meet statutory responsibilities, the provider should strengthen oversight and record-keeping of essential safety checks. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which states that: "I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment." (HSCS 5.24) and "My environment is safe and secure" (HSCS 5.19).
1. To support improved outcomes for people experiencing care, the provider should ensure that personal plans are reviewed and updated in a structured format that includes, but is not limited to; people’s views and preferences, progress towards agreed outcomes, and clear actions to support goal setting and future planning. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: “My personal plan is right for me because it sets out how my needs will be met, as well as my wishes and choices.” (HSCS 1.15)
Conditions of registration
Number(s) and Age(s) of person(s) to whom service may be provided:
1. To provide a care service to 20 adult service users with physical disabilities, learning disabilities and/or sensory impairments.