Oxton House Residential Home For Older People
Recorded Key Question grade range: 2–4 — Weak View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 31 July 2026, the provider must ensure that people are able to access their personal monies when needed, and that safeguards are in place to protect this. To do this the provider must, at a minimum: a) Ensure people can access their funds when they or a representative choose. b) Implement safeguards to ensure that people's funds are secure and managed in line with good practice. This is to comply with Regulation 4(1)(b) and 14(e) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011. (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "If I need help managing my money and personal affairs, I am able to have as much control as possible and my interests are safeguarded" (HSCS 2.5).
2. By 31 July 2026, the provider must ensure that arrangements are in place to manage people’s personal funds safely. To do this, the provider must ensure, at a minimum: a) All people using the service have an assessment and personal plan in place in relation to managing their finances. b) Clear information is recorded in personal plans about any legal arrangements in place to support people to manage their finances. c) People’s finances are used in ways that benefit them and in line with their wishes or the wishes of their legal representatives. d) Where the provider is unclear about how to obtain the views of the person or legal representative about managing their finances, appropriate referrals are made to external professionals. e) Professional advice is accurately recorded in people’s personal plans and resulting action plans are followed. This is to comply with Regulation 3 of The Socia
1. By 30 May 2025, the provider must ensure that acceptable standards of infection prevention and control, and the cleanliness of the home and equipment used by people experiencing care are maintained. To do this the provider must, at a minimum: a) Ensure there is a schedule for cleaning and effective systems of working in this area. b) Make sure there is a schedule of planned and preventative maintenance of the environment to ensure effective decontamination and minimise the risk of infection. c) Ensure that the decontamination of equipment used by people experiencing care is undertaken between each use, after body fluid contamination and at regular pre-defined intervals as part of schedule of cleaning. d) Implement and use quality assurance processes for infection prevention and control, including regular environmental cleanliness audits, cleanliness audits for equipment used by people experiencing care and regular observations of staff practice.
1. By 31 July 2025, the provider must ensure that people experience a service which is well led and managed, and which results in better outcomes for them. To do this the provider must, at a minimum, ensure: a) The quality assurance system supports a culture of continuous improvement. b) Audits are completed with transparency and reflect relevant best practice guidance for the area being assessed. c) Information gathered from quality assurance processes and self-evaluation is used, as part of an improvement plan, to improve practice. This is to comply with Regulation 3 and 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assu1. By 31 July 2025, the provider must ensure that people experience high quality facilities. This will enhance the living conditions and improve outcomes for people. To do this the provider must, at a minimum: a) Use the outcomes of environmental audits to inform a development plan to improve the environment of the home. b) Ensure the plan includes, but is not restricted to, details of measures to ensure the home is free from unpleasant smells. c) Replace carpeting that can no longer be cleaned or repaired. d) Ensure the plan includes timescales for the scheduling work to make improvements. This is to comply with Regulation 4(1)(d) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/ 210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I experience a
1. To improve people's wellbeing, the provider should ensure that they have opportunities to engage in meaningful and stimulating activities in the home. This should include but is not limited to: a) Ensuring that people have a meaningful choice about their activities, and these are recorded and evaluated in a person-centred way in their care plan. b) Ensuring that staff actively engage with people when carrying out care tasks. c) Reviewing staff deployment and the use of space to maximise people’s opportunities for meaningful activities and stimulation. d) Evaluating activities to ensure that people enjoy them and they benefit their wellbeing. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I can choose to have an active life and participate in a range of recreational, social, creative, physical and learning activities every day, both indoors and outdoors" (H2. To improve the mealtime experience for people, the provider should: a) Undertake observations of the dining experiences and implement any actions required to ensure the mealtime experience is positive for people. b) Review the layout of the dining environment to support a positive dining experience where people can socialise. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I can choose suitably presented and healthy meals and snacks, including fresh fruit and vegetables, and participate in menu planning" (HSC 1.33)
3. To enable clarity with regard to the management of people’s funds, the provider should ensure there are safeguards to guarantee that people's funds are secure and managed in line with good practice. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "If I need help managing my money and personal affairs, I am able to have as much control as possible and my interests are safeguarded" (HSCS 2.5).
1. To demonstrate that there is always the right skill mix of staff to support and care for people in a person-centred way, the provider should record their professional judgement and evidence how staffing decisions are made. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “My needs are met by the right number of people” (HSCS 3.15) and “My needs, as agreed in my personal plan, are fully met, and my wishes and choices are respected” (HSCS 1.23).
2. To fully meet people’s health and care needs, the provider should ensure there are always sufficient qualified staff deployed effectively on each shift This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “My needs are met by the right number of people” (HSCS 3.15) and “My needs, as agreed in my personal plan, are fully met, and my wishes and choices are respected” (HSCS 1.23).
1. To enhance the environment for those living with dementia, the provider should follow good practice guidance. This should include the replacement or introduction of better signage and visual markers. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I experience high quality care and support based on relevant evidence, guidance and best practice" (HSCS 4.11) and "I experience high quality care and support because people have the necessary information and resources" (HSCS 4.27).
Conditions of registration
To provide a care service to a maximum of 34 older people this includes a maximum of three named individuals of whom may be below 65 years of age with physical or mental health needs as agreed following a variation request granted on 5 December 2025.