Daniel House
Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To ensure people benefit from continuous improvement the provider should introduce structured self-evaluation processes that involve people who use the service, staff, and relevant external agencies. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).
1. To ensure that people’s care and support needs are appropriately met, the provider should ensure personal plans contain detailed, accurate daily notes that are reflective of people’s experiences and use person-centred language. This will ensure care and support is consistent with the Health and Social Care Standards which state: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices.’ (HSCS 1.15).
1. By 31 March 2026, the provide must ensure that robust quality assurance systems are in place to safeguard the health, welfare, and safety of people who use the service. To do this the provider must, at a minimum: • Formalise quality assurance processes with documented audits for key areas of service delivery including, but not limited to, medication management, personal plans, staff practice, development and training, and the environment. • Develop and implement a dynamic service improvement plan that is regularly reviewed, includes clear timescales, and identifies individuals responsible for actions. • Introduce structured self-evaluation processes that involve people who use the service, staff, and rel1. By 31 March 2026, the provider must, at a minimum, ensure that all assessments and personal plans are complete, current, and well organised to support safe, person-centred care. To achieve this the provider must: • Update risk assessments and strategies to reduce known risks promptly following any changes in circumstances. • Ensure personal plans set out how peoples current needs will be met, as well as their choices and wishes. • Ensure all as required medication protocols specify clear criteria for administration, maximum daily dosage, and how effectiveness will be monitored. • Document the rationale for the use of monitoring technology and review its necessity
Conditions of registration
To provide a care service to a maximum of 8 adults with learning disabilities.