Thomson Court
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 16 June 2025, the provider must ensure that people experience a safe and well-maintained environment. To do this the provider must at a minimum: a) complete an environmental audit to identify where improvements are required and produce an action plan b) assess and replace the damaged and worn flooring throughout the building c) ensure people who use the service and their representatives have been consulted about environmental improvements and include their views in the action plan d) ensure timescales for improvements are communicated with people using the service and their representatives This is to comply with Regulation 10(2)(d) (Fitness of Premises) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My environment is secure and safe’2. By 30 June 2025, the provider must ensure that people experience a safe and well maintained environment. The provider must: a) take steps to ensure all electrical wiring throughout the building is safe and of acceptable standard b) ensure actions and timescales for improvements are communicated with people using the service and their representatives This is to comply with Regulation 10(2)(d) (Fitness of Premises) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My environment is secure and safe.’ (HSCS 5.19).
1. To ensure that people receive medications in line with best practice and benefit from robust processes to guide staff, the provider should implement a medication policy. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which states ‘I experience high quality care and support because people have the necessary information and resources’ (HSCS 4.27) and ‘I use a service and organisation that are well led and managed’ (HSCS 4.23).
2. To ensure that people benefit from robust processes to guide staff and uphold people’s legal rights with their finances, the provider should implement a finance policy. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which states, ‘If I need help managing my money and personal affairs, I am able to have as much control as possible and my interests are safeguarded’(HSCS 2.5) and ‘I use a service and organisation that are well led and managed’ (HSCS 4.23).
1. To ensure people are supported by staff that are trained and competent to deliver safe care the provider should ensure the provision of a range of training relevant to their role, including expected mandatory training. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes'. (HSCS 3.14)
2. To keep people safe and ensure that people's care and support needs are met, the provider should ensure staffing arrangements are adequate and effective and reflect the needs of people using the service. Decisions about staffing should be transparent and based on the principles of the Health and Care Staffing (Scotland) Act 2019. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My needs are met by the right number of people’ (HSCS 3.15).
1. To ensure people benefit from continuous improvement within the service, robust quality assurance systems should inform a service improvement plan. Actions identified from audits as well as feedback from people experiencing care and stakeholders should be clearly linked to the service improvement plan. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which states 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.' (HSCS 4.19) and 'I use a service and organisation that are well led and managed' (HSCS 4.23).