Gortanvogie Residential Home

1. To ensure people are supported by a stable and consistent staff team, the provider should take steps to recruit and retain sufficient permanent staff to provide continuity of care. In the interim, the provider should continue where possible to block-book agency staff to maintain continuity of support. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ' I experience stability in my care and support from people who know my needs, choices and wishes, even if there are changes in the the service or organisation' (HSCS 4.15).

1. To support people’s dignity, choice, and personal care needs, the provider should ensure that people have access to a working bath within the premises. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'As an adult living in a care home, I have ensuite facilities with a shower and can choose to use a bath if I want. If I live in a small care home that has not been purpose built, I might need to share a bathroom with other people' (HSCS 5.28).

1. In order to continue the improvement journey the provider should ensure that quality assurance is led well. This will ensure that people experience consistently good outcomes. The registered manager should ensure that action plans are not only passed on verbally, but recorded and accessible to all care staff. This will ensure that the staff team know how to achieve the best outcomes for people. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).

2. To ensure that people receive support from a confident and knowledgeable workforce the provider should ensure that Dementia awareness training is available for all staff. The registered manager should ensure that each staff member has an individual training plan in place that is clearly recorded, accessible to them and identifies what each individuals learning needs are. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14).