Kinloch Care Centre
Recorded Key Question grade range: 3–5 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 01 December 2025, the provider must ensure that people receive responsive care and support, when they need it. To do this the provider must, at a minimum ensure that the service call system is fit for purpose and ensures that people and staff can summon assistance in a safe and timely manner. T his is to comply with: The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210) Regulation 4(1)(a) - requirement for the health and welfare of service users. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: ‘I am confident that people respond promptly, including when I ask for help’. (HSCS 3.17); and ‘My care and support is provided in a planned and safe way, including if there is an emergency of unexpected event’. (HSCS 4.14).
1. By 01 December 2025, the provider must ensure that people benefit from comprehensive and structured internal and external systems for assuring the quality of the service. To achieve this the provider must, as a minimum: a) Review and develop the quality assurance plan and procedural guidance. b) Include formal auditing and monitoring all areas of the service provided to evidence that the standards set out in the quality assurance plan are met within expected timescales. c) Ensure that routine and essential maintenance records are available for the service and equipment at required intervals. d) Implement effective action planning to address areas of required improvement to include appropriate timescales for completion and review of actions to be undertaken, and ensuring staff are accountable for, and carry out the required remedial actions. This is to comply with: The Social Care and Social Work Impro1. By 01 December 2025 the provider must ensure that people receive responsive care and are kept safe by a knowledgeable and competent staff team. To do this, the provider must ensure, as a minimum: a) Staff have access to, and complete training relevant to their role and needs of people living and using the service. b) Staff core and essential training is maintained and updated within required timescales to ensure that staff maintain their knowledge and skills to keep people safe. c) Staff receive regular supervision in accordance with the service's own policies and procedures.
This is in order to comply with Regulation 4(1)(a) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210) This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that, ' I experience high quality care and support based on relevant evidence, g
1. Managers should ensure that the Care Inspectorate is notified of accidents and incidents promptly, as per guidance 'Records that all registered care services (except childminding) must keep and guidance on notification reporting' This is to ensure care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'I benefit from different organisations working together and sharing information about me promptly where appropriate'. (HSCS 4.18).
1. To ensure people’s needs are met, the provider should review dependency levels and ensure that adequate numbers of staff are available. This should include more effective deployment of senior staff and their availability to support junior staff during busy periods. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My needs are met by the right number of people’. (HSCS 3.15).