North Day Opportunities
Recorded Key Question grade range: 3–5 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 18 July 2025, the provider must ensure that people benefit from safe medication practices and procedures. To do this the provider must, as a minimum: a) Review the medication policy to ensure this reflects best practice guidance and health and social care standards. b) Ensure people are assessed and there medication care plan meets their needs. c) Ensure systems are in place to audit medication and check expiry dates. d) Ensure staff are competent in administering medication. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “Any treatment or intervention that I experience is safe and effective.” (HSCS 1.24)
1. By 18 July 2025, the provider must ensure that people benefit from robust quality assurance systems and processes to ensure that the service is monitored and audited. To achieve this the provider must, at a minimum: a) Review current audits, reports, and checks to ensure these meet the services needs. This should include, but is not limited to, an environment audit. b) Review the frequency of current audits and checks and implement a plan to ensure these are carried out on time, by suitably skilled individuals. c) Ensure leaders regularly quality assure people’s experiences and staff practice. d) Use feedback from people, staff, families, and quality checks and audits to inform the service improvement plan. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS)1. By 18 July 2025, the provider must ensure that people benefit from care and support that is planned, within legal frameworks, and meets their individual needs and wishes. To do this the provider must, at a minimum: a) Ensure care plans have sufficient detail to result in consistent and respectful care. b) Ensure that any restriction is supported by clear risk assessments and are in line with legal frameworks. c) Ensure that, when people identify new goals or outcomes, these are planned and supported promptly. This is to comply with Regulation 4(1)(a) and (5)(2)(c) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices.” (HSCS 1.15)
1. To ensure that people can orientate themselves in the building independently the provider should review the signage in the building. This should include directional signage and signage that gives a clear indication of what each rooms purpose is. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “I can independently access the parts of the premises I use and the environment has been designed to promote this.” (HSCS 5.11)