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Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By the 25 November 2025, the provider must ensure people experience high quality facilities. As a minimum the provider must: a. Audit the whole environment regularly including fixtures, furnishing and décor. b. Develop a maintenance plan and improvement plan with actions and timescales. c. Ensure the flooring in the communal areas is suitable and able to be cleaned to an acceptable standard. d. Ensure chemicals are safely stored in a locked cupboard. e. Ensure the medication room temperature is in line with the safe storage of medication guidance. This is to comply with Regulations 4(1)(a) and (d) and 10(2)(d) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I experience an environment that is well looked after, with clean, tidy and well maintained premises, furnishing
1. To support quality assurance process in demonstrating continuous improvement the provider should include, but not limited to, developing an overarching document collating information from all audits undertaken. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement with the organisation having robust and transparent quality assurance’ (HSCS 4.19).
2. To support good outcomes for people and to ensure that people are at the centre of improvements to how the service is delivered, the service improvement plan should be developed to include target dates, progress information and a review of the outcome of improvements, based on feedback from people using the service wherever possible. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit for a culture of continuous improvement with the organisation having a robust transparent quality assurance process' (HSCS 4.19).
1. To support meaningful connection and to support people’s interests, the provider should ensure there is access to digital services. This should include but not limited to, access to the internet. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘If I experience 24-hour care, I am connected, including access to a telephone, radio, TV and the internet’ (HSCS 5.10).