The Bungalow
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 26 May 2026, the provider must ensure that all complaints and concerns raised are managed effectively, to protect the health, safety, wellbeing, and rights of people experiencing care. To achieve this, the provider must as a minimum ensure: a) All complaints and concerns raised are acknowledged, recorded, investigated, and concluded with the outcome reported back to the person raising the concern timeously. b) Complaints and concerns raised are assessed for risk, with prompt escalation where concerns may present risk to people’s health, safety, or wellbeing, ensuring protective action is taken without delay. c) Notifications are made to the Care Inspectorate and other agencies, including protection concerns and notifiable events, in accordance with legislative and procedural guidance. This is to comply with Regulation 4(1)(a) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/211. By 14 April 2026, the provider must ensure that staffing levels within the service are safe, responsive, and sufficient at all times to meet the assessed health, welfare, and safety needs of the people experiencing care. In order to achieve this, the provider must ensure that: a) A comprehensive and regular assessment of staffing levels is undertaken, using a systematic approach that considers: the number of people using the service and their current dependency levels, the layout of the building and supervision needs, the skills, experience, and competencies required on each shift and fluctuations in people’s needs, including changes in health and wellbeing, planned activities, and community involvement. b) Staffing rotas ensure adequate numbers of trained and competent staff are present at all times. c) Ensure the wellbeing of staff by ensuring appropriate arrangements are in place to support staff members and to protect the health, wellbeing and safety of people and enable staff
1. To ensure that people receive medication correctly and safely, the provider should make sure when “as required” medication is given the outcome of receiving this medication is recorded and evaluated. In addition, they should ensure topical medications are dated when opened to ensure people do not receive medication past its shelf life. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support based on relevant evidence, guidance and best practice'. (HSCS 4.11).
1. To ensure that people can be confident that staff supporting them are competent and skilled, the provider should ensure regular formal observations of staff practice are planned and undertaken. This is to support staff to understand how their training and development impacts on practice and to improve outcomes for people who use the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice, and follow their professional and organisational codes'. (HSCS 3.14).
1. To ensure people are supported in accordance with their personal plan the provider should ensure that people’s personal plans provide accurate information about their needs. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state that:
'My needs, as agreed in my personal plan, are fully met and my wishes and choices are respected'. (HSCS 1.23).