Len Ironside Centre

1. To ensure that people from all areas of the service consistently receive medication safely, the provider should ensure that management and administration of medication procedures for people who receive care at home follow their own policies and procedures and best practice guidance. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My care and support meets my needs and is right for me' (HSCS 1.19).

1. To promote environmental safety for people experiencing care, the provider should ensure that they track compliance of and have access to relevant environmental safety certification. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support because people have the necessary information and resources' (HSCS 4.23); and 'My environment is safe and secure' (HSCS 5.19).

2. To help protect people from infection, the provider should, at a minimum, ensure that: a) staff have knowledge of and follow best practice policies and procedures for infection prevention and control in all aspects of care provision but specifically in relation to hand hygiene; and b) that there are processes in place to monitor staff practice with appropriate action being taken to address any issues. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice, and follow their professional and organisational codes' (HSCS 3.14).

1. To ensure that people's rights are upheld, staff should undertake training relevant to their role to work legally and effectively with the 'Adults with Incapacity (Scotland) Act 2000' and additionally ensure that relevant legal documentation is contained within people's personal plans. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice, and follow their professional and organisational codes' (HSCS 3.14).