F23

Responsibility for regulating and monitoring compliance

Mid Staffs Inquiry · Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry · Issued 6 February 2013

Government responseDepartment of Health and Social Care: Accepted (Nov 2013)

DeliveryDHSC and NHS England say in progress (Feb 2026)Department of Health and Social Care says in progress (Feb 2015)

Recommendation, verbatim from the inquiry

●Inquiry recommendation

The measures formulated by the National Institute for Health and Clinical Excellence should include measures not only of clinical outcomes, but of the suitability and competence of staff, and the culture of organisations. The standard procedures and practice should include evidence-based tools for establishing what each service is likely to require as a minimum in terms of staff numbers and skill mix. This should include nursing staff on wards, as well as clinical staff. These tools should be created after appropriate input from specialties, professional organisations, and patient and public representatives, and consideration of the benefits and value for money of possible staff: patient ratios.

Mid Staffs Inquiry, Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry · 6 Feb 2013 Source PDF →

Published evidence summary

AI-generated evidence summary

The Inquiry recommended developing evidence-based safe staffing tools and organisational culture measures. In commentary of September 2024, published in February 2026, the Department of Health and Social Care (DHSC) and NHS England stated that the National Institute for Health and Care Excellence (NICE) continues to issue guidance on positive working cultures, while NHS England has published safe staffing improvement resources across several service settings (DHSC and NHS England, Feb 2026). In February 2026, the Thirlwall Inquiry legal team noted that NICE published safe staffing guidance for acute wards and maternity settings before suspending its safe staffing programme in June 2015 (The Thirlwall Inquiry legal team, Feb 2026).

AI-generated summary of the record on this page, checked by a second model and automatic checks, 5 Oct 2026.

Report-level response context

Government responded via "Hard Truths: The Journey to Putting Patients First" (2014), a single document covering all 290 recommendations with a blanket acceptance. Individual recommendation responses were not broken out.

Government response

●Department of Health and Social Care · Accepted · 19 Nov 2013

Speaker not recorded. Source: Department of Health, Hard Truths: the Journey to Putting Patients First, volume 2 (Cm 8777-II), November 2013

Accepted.
The Department of Health have therefore tasked the National Institute for Health and Care Excellence to set out authoritative, evidence-based guidance on safe staffing. By Summer 2014, the National Institute for Health and Care Excellence will have produced guidance on safe staffing in acute settings, including its view of existing staffing tools. This initial phase will be followed by further work to develop full accreditation of staffing tools against the evidence-based guidance, and work on safe staffing in non-acute settings, including mental health, community services and learning disability. The focus of the work will be nursing and maternity staffing levels, but it will also take into account the importance of getting skill mix right and the wider context of other workforce groups, along with the importance of multi- disciplinary working in modern healthcare.
The work led by the National Institute for Health and Care Excellence will be driven by an independent advisory committee for staffing. This will consider the evidence and draft the guidance, but it will also be able to signal the need for changes to existing tools where the evidence clearly indicates that there is an urgent need for them to be updated.
Ahead of the work being undertaken by the National Institute for Health and Care Excellence, the National Quality Board is publishing alongside this response a guidance document that sets out the current evidence on safe staffing and makes clear the immediate expectations on all NHS bodies what they must do to ensure that every ward and every shift has the staff needed to ensure that patients receive safe care.
NHS Trusts should therefore, from today, take account of the guidance issued by the National Quality Board. They should follow this advice until guidance developed by the National Institute for Health and Care Excellence advisory committee for staffing is rolled-out from Spring 2014.
The guidance issued by the National Institute for Health and Care Excellence is not expected to include absolute staffing ratios given the inflexibility of such an approach, and the potential risks and disadvantages that the rigid application of ratios could have for patient care. The guidance will, however, provide an evidenced, authoritative basis for staffing decisions. The National Institute for Health and Care Excellence, NHS England, Health Education England and other national organisations will work together to ensure that NHS Trusts have the tools they need to make decisions to secure safe staffing; and these decisions will then be subject to external scrutiny and challenge by commissioners, regulators and the public, and inspection by the Chief Inspector of Hospitals.

Response document: Hard Truths: The Journey to Putting Patients First. Volume Two of the Government Response to the Mid Staffordshire NHS Foundation Trust Public Inquiry: Response to the Inquiry's Recommendations

Site note: This is volume two of "Hard Truths: The Journey to Putting Patients First" (Cm 8777-II), the government's response to the Inquiry's 290 recommendations, published by the Department of Health on GOV.UK on 19 November 2013 and dated to that day here. The PDF the row links to is the accessible edition, whose title page reads "January 2014". The Department of Health has been the Department of Health and Social Care since January 2018. The volume says it includes accounts from each of the national organisations the recommendations name, but it does not mark which passage each organisation wrote, so every row is filed under the Department that published it.

Delivery

●DHSC and NHS England say in progress · 27 Feb 2026

The Thirlwall Inquiry has noted action taken following the conclusion of the Mid-Staffordshire Inquiry 2013.

As the Thirlwall Inquiry has noted, NICE issued guidance on safe staffing in 2014-2015. NICE continues to issue guidance on the topics raised and recent examples include guides on creating a safeguarding culture, and positive working culture for support children and young people with complex needs.

See response to Recommendation 93 (Safe staffing).

NHS England has also published safe staffing improvement resources across a number of specific service settings. They were designed by service users and health professionals to support Trusts to make safe and sustainable staffing decisions

Medical Devices Outcomes Registry

NHS England launched the Medical Devices Outcomes Registry (MODR) in April 2024, which resides on NHS England’s Outcome Registries Platform as a single repository to collect the responsible consultant (GMC number), supervising surgeon (GMC number) and lead surgeon (GMC number) . The MDOR will support improved patient safety by enabling analysis to facilitate surveillance of High-Risk Medical Devices through linkage of component data modules, including associated patient outcomes, to support patient focussed activities such as review or recall of specific patients and devices.

The NCIP portal is a free data platform that allows consultants to review their own data: improving clinical quality, patient safety and supporting career development. It provides consultants with data covering their NHS practice wherever it is performed with high-quality, specialty-specific dashboards at patient level.

Nearly all Trusts in England have been enrolled in NCIP (99%) and over 9,000 consultants now have access to the portal following universal access given across 7 surgical specialties.

NCIP is on track to give access to every consultant in 14 surgical specialties by 1 April 2025 with the intention of expanding into non-surgical specialties subsequently. Access to the portal has also been given to Medical Directors, Responsible Officers (who have governance responsibilities) and Trust Specialty Clinical Leads.

NCIP is now established as the visualisation platform for individual consultant outcome data but for very cogent reasons is not in the public domain. However, once a single repository is established and there is confidence in the accuracy of the data, discussions will take place with the profession as to what information is appropriate for publication.

From: The Thirlwall Inquiry: Review of Implementation of Recommendations from Previous Inquiries into Healthcare Issues (version dated April 2025)

Site note: DHSC and NHS England's own account of progress, supplied to the Thirlwall Inquiry in September 2024 and printed in the Inquiry legal team's Review of Implementation of Recommendations from Previous Inquiries into Healthcare Issues (version dated April 2025, published 27 February 2026). It is not a finding of the Inquiry. Their reviewed extent of implementation reads “Implemented - Ongoing”. Table row: section 18.2 No. 23, PDF page 435-436.

●Department of Health and Social Care says in progress · 11 Feb 2015

The National Quality Board staff guidance document to support providers and commissioners to make the right decisions about nursing, midwifery and care staffing capacity and capability was published in November 2013.

The National Institute for Health and Care Excellence is working over a three-year period on guidance on safe staffing in nine different settings (including acute, community, mental health, and learning disability). A consultation on the first setting, adult acute wards, ran from 12 May to 10 June 2014 and the guidance was published in July 2014. This recommends a systematic approach at ward level to ensure that patients receive the nursing care they need, regardless of the ward to which they are allocated, the time of the day, or the day of the week.

The National Institute for Health and Care Excellence have been consulting on draft guidance on safe staffing in maternity settings between October and November 2014 and they expect to publish the guidance shortly

From: Culture Change in the NHS supporting Annex (annex to Culture change in the NHS: applying the lessons of the Francis Inquiries)

Site note: This is the supporting annex published on 11 February 2015 with "Culture change in the NHS: applying the lessons of the Francis Inquiries" (Cm 9009), attached to the GOV.UK page as "Culture change in the NHS supporting annex". The annex has no title page; that title is GOV.UK's and the PDF's own. Its table has four columns (No., Recommendation, Hard Truths Government response, Progress update), and the row carries the Progress update cell. No column says which organisation wrote an update, so the row is filed under the Department of Health (now the Department of Health and Social Care), which published it.

Site note: The Inquiry addressed this recommendation to the National Institute for Health and Care Excellence, not to the Department of Health. The annex gives this update in the Department's publication and does not say who wrote it, so the row is the Department's report of the progress made on it.

What other bodies have found

In their own words. These do not change the delivery statement above.

●Thirlwall Inquiry legal team · 27 Feb 2026

This recommendation was accepted by the Government.

In the January 2014 Hard Truths report, the Government said that the National Institute for Health and Care Excellence was working over a 3-year period on guidance on safe staffing in nine different settings.

The National Institute for Health and Care Excellence published guidance on safe staffing levels for nursing in adult inpatient wards in acute hospitals in July 2014. Guidance on safe midwifery staffing for maternity settings was published in February 2015. In June 2015, the National Institute for Health and Care Excellence’s work on safe staffing levels was suspended.

The Government did not explicitly respond to the recommendation for measures relating to the culture of organisations.

From: The Thirlwall Inquiry: Review of Implementation of Recommendations from Previous Inquiries into Healthcare Issues (version dated April 2025)

Site note: The Thirlwall Inquiry legal team's own notes on implementation, from its Review of Implementation of Recommendations from Previous Inquiries into Healthcare Issues (version dated April 2025, published 27 February 2026). The review does not colour its Extent of Implementation cell for this recommendation green; it leaves the cell uncoloured where a recommendation was rejected, where evidence of implementation was insufficient, or where steps had been taken but implementation was not yet complete. Table row: section 18.2 No. 23, PDF page 435-436.

●National Institute for Health and Care Excellence · 4 Jun 2015

Making sure that hospitals and community services are safely staffed remains an important priority for the NHS. The guidance that NICE has already published on safe staffing levels in adult acute wards and in maternity settings was widely welcomed and will continue to be used.

“The announcement by Simon Stevens of a review of the approach to setting safe staffing levels means that the work to secure safe levels of staffing in A&E departments and in mental health and community settings is likely now to be taken forward as part of NHS England’s wider programme of work to help the NHS deal with the challenges it is facing over the next few years

From: Shock as NICE halts work on nurse staffing levels guidance

Site note: From a Nursing Times report of 4 June 2015. The row is the statement from NICE by its chief executive, Sir Andrew Dillon, as the article quotes it. The article quotes the words of recommendation 23 ("evidence-based tools for establishing what each service is likely to require as a minimum in terms of staff numbers and skill mix") and reports that NICE suspended further work on its safe staffing programme that day.

Earlier findings (1)

●Thirlwall Inquiry legal team · 15 May 2024

This recommendation was accepted by the Government.

In the January 2014 Hard Truths report, the Government said that the National Institute for Health and Care Excellence was working over a 3-year period on guidance on safe staffing in nine different settings. The National Institute for Health and Care Excellence published guidance on safe staffing levels for nursing in adult inpatient wards in acute hospitals in July 2014. Guidance on safe midwifery staffing for maternity settings was published in February 2015. In June 2015, the National Institute for Health and Care Excellence’s work on safe staffing levels was suspended.

The Government did not explicitly respond to the recommendation for measures relating to the culture of organisations.

From: The Thirlwall Inquiry: Review of Implementation of Recommendations from Previous Inquiries into Healthcare Issues (version of 15 May 2024)

Site note: The Thirlwall Inquiry legal team's own notes on implementation, from its Review of Implementation of Recommendations from Previous Inquiries into Healthcare Issues (version of 15 May 2024). The review does not colour its Extent of Implementation cell for this recommendation green; it leaves the cell uncoloured where a recommendation was rejected, where evidence of implementation was insufficient, or where steps had been taken but implementation was not yet complete. Table row: section 16.2 No. 23, PDF page 396-397.

How this page is built

The recommendation and the government responses are verbatim from primary documents. Delivery statements and other bodies' findings are shown in their own words, each with its source. The summary is written by this site and labelled as such. The Index does not paraphrase sources or characterise intent; it records what has been published.