Control room trauma care guidance for 999 callers
Manchester Arena Inquiry · Manchester Arena Inquiry: Volume 2: Emergency Response · Issued 3 November 2022 · Addressed to: College of Policing, Fire Service College
Government responseUK Government: Accepted (Nov 2025)
DeliveryCabinet Office says in progress (Feb 2026)
Recommendation, verbatim from the inquiry
●Inquiry recommendation
The College of Policing, the Fire Service College and National Fire Chiefs Council should consider devising training packages for operators within control rooms, to enable them to give guidance on basic trauma care to 999 callers.
Manchester Arena Inquiry, Manchester Arena Inquiry: Volume 2: Emergency Response · 3 Nov 2022 Source PDF →
Published evidence summary
AI-generated evidence summary
In February 2026, the Cabinet Office reported that the recommendation remained in progress, noting that the National Police Chiefs' Council had updated its contact management national curriculum to incorporate all guidance and set the national standard (Cabinet Office, Feb 2026). In the same February 2026 update, the department stated that it was awaiting further data from services regarding their provision before publishing the compliance rate (Cabinet Office, Feb 2026).
Sources
AI-generated summary of the record on this page, checked by a second model and automatic checks, 26 Sep 2026.
Government response
●UK Government · Accepted · 14 Nov 2025
Accepted in full
Response document: Manchester Arena Inquiry recommendations (GOV.UK page linking to the Manchester Arena Inquiry Recommendations Dashboard)
Delivery
●Cabinet Office says in progress · 27 Feb 2026
We are currently awaiting further data from services regarding their provision as per recommendation 57. Once this has been received we will publish the compliance rate. The National Police Chiefs Council (NPCC has updated its contact management national curriculum to contain all the guidance and recommendations that have been set out. This sets the national standard.
Earlier statements on delivery (0)
●Cabinet Office · 14 Nov 2025
We are currently awaiting further data from services regarding their provision as per recommendation 57. Once this has been received we will publish the compliance rate. The National Police Chiefs Council (NPCC has updated its contact management national curriculum to contain all the guidance and recommendations that have been set out. This sets the national standard.
From: Manchester Arena Inquiry Recommendations Dashboard, original version (data file)
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