Improve NWAS Major Incident record-making
Manchester Arena Inquiry · Manchester Arena Inquiry: Volume 2: Emergency Response · Issued 3 November 2022 · Addressed to: North West Ambulance Service NHS Trust
Government responseUK Government: Accepted (Nov 2025)
DeliveryCabinet Office says completed (Feb 2026)
Recommendation, verbatim from the inquiry
●Inquiry recommendation
North West Ambulance Service should reflect on its approach to record-making during and immediately following a Major Incident, with a view to improving the current practice.
Manchester Arena Inquiry, Manchester Arena Inquiry: Volume 2: Emergency Response · 3 Nov 2022 Source PDF →
Published evidence summary
AI-generated evidence summary
The Inquiry asked the North West Ambulance Service to improve its major incident record-making. In February 2026, the Cabinet Office reported that record taking had been reviewed and the Incident Response Plan updated with new record processes (Cabinet Office, Feb 2026). The department stated that Body Worn Video Camera (BWVC) equipment had become available to all commanders, National Interagency Liaison Officer (NILO) personnel, and Emergency Operational Centre staff to allow recording and logging of incidents (Cabinet Office, Feb 2026). The UK Government had accepted the recommendation in full in November 2025 (Cabinet Office response, Nov 2025).
AI-generated summary of the record on this page, checked by a second model and automatic checks, 5 Oct 2026.
About this summary
Government response
●UK Government · Accepted · 14 Nov 2025
Accepted in full
Response document: Manchester Arena Inquiry recommendations (GOV.UK page linking to the Manchester Arena Inquiry Recommendations Dashboard)
Delivery
●Cabinet Office says completed · 27 Feb 2026
Record taking has been reviewed. The Incident Response Plan has been updated with new record processes. Body Worn Video Camera (BWVC) are now available to all Commanders, National Interagency Liaison Officer (NILO)and Emergency Operational Centre (which receives Urgent and Emergency Calls and actions the required response) staff to allow for recording and logging of incidents they may deal with.
Earlier statements on delivery (0)
●Cabinet Office · 14 Nov 2025
Record taking has been reviewed. The Incident Response Plan has been updated with new record processes. Body Worn Video Camera (BWVC) are now available to all Commanders, National Interagency Liaison Officer (NILO)and Emergency Operational Centre (which receives Urgent and Emergency Calls and actions the required response) staff to allow for recording and logging of incidents they may deal with.
From: Manchester Arena Inquiry Recommendations Dashboard, original version (data file)
Published evidence
●JESIP · 1 Apr 2024
JESIP Joint Doctrine updated to v3.1 (April 2024) following inquiry findings on interoperability failures. Operation Plato reformed to cover all terrorist attack types, not just firearms. Emphasis extended beyond command-level to frontline responders.
JESIP Joint Doctrine Version 3.1, April 2024View source →
How this page is built
The recommendation and the government responses are verbatim from primary documents. Delivery statements and other bodies' findings are shown in their own words, each with its source. The summary is written by this site and labelled as such. The Index does not paraphrase sources or characterise intent; it records what has been published.