Older Peoples Services has tightened reporting systems for falls and accidents, introduced a more secure system of archiving, and now ensures they have copies of district nurses' records for residents. The home manager regularly checks that issues are recorded and followed up. (AI summary)
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We appreciate that this report is specifically for us and are happy to provide details of our actions but it is disappointing that there is no mention of the verbal summing up of the narrative verdict where it was acknowledged that there were missed opportunities by all parties involved and that other professionals also had to play in the outcome_ We note that we were given 56 days to respond to your report, which was dated 4 July
2014. However, the accompanying letter sent by your office is dated 24 July 2014, thus giving us only 35 to respond_