Source · Prevention of Future Deaths

Malcolm Burge

Ref: 2015-0072 Date: 27 Feb 2015 Coroner: Michael Rose Area: Somerset (West) Responses identified: 0 / 1 View PDF

Council debt recovery procedures failed to accommodate a vulnerable individual's age, mental awareness, and inability to use modern communication methods, contributing significantly to his tragic death.

Date 27 Feb 2015
56-day deadline 24 Apr 2015 est.
Responses identified 0 of 1
Suicide (from 2015)

Coroner's concerns

AI summary
Council debt recovery procedures failed to accommodate a vulnerable individual's age, mental awareness, and inability to use modern communication methods, contributing significantly to his tragic death.

Report sections

Investigation and inquest
On the 28 June 2014 Malcolm David BURGE (the deceased) died at Southmead Hospital, Bristol having earlier that day set light to himself and his car in a car park at the Cheddar Gorge, Somerset
Circumstances of the death
At the Inquest evidence was given that the deceased owed Newham Council (the Council) £800.69 in respect of overpaid housing benefit and council tax benefit.

The Court understand that the deceased had never before owed money or been in debt but due to a number of factors in particular his age, lack of mental awareness, inability to both understand and use the internet and modern telephone procedures communicate his problems to the Council and as a result took the drastic action that brought about his death.
Action should be taken
Before any proceedings are taken by the Council for recover money from any person resident or formerly resident in their area an Officer of the Council should attempt to establish whether or not the debtor is both fully aware of the proceedings and if either because of his/her age or mental ability appears unable to agree a plan to repay the monies attempt to see the debtor in person to explain what is involved and otherwise assist the debtor or ensure that he/she visits some responsible organisation such as the Citizen's Advice Bureau.

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Report details

Reference
2015-0072
Date of report
27 February 2015
Coroner
Michael Rose
Coroner area
Somerset (West)

Responses identified

Responses identified 0 of 1
1 response not yet linked

Organisations named in PFD reports are normally expected to respond within 56 days. Deadline: 24 Apr 2015 (estimated).

Sent to

Newham Council

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