Department of Health
Central Government• The Department of Health acknowledged the coroner's concerns regarding an omission in the call handling system. • The Department of Health stated it could not provide further assistance in implementing the suggested changes, explaining that users of the Advanced Medical Priority Dispatch System must contact the supplier directly. • The Department of Health indicated it would support the coroner in writing to Priority Dispatch UK to request consideration of the recommended changes.
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Users of AMPDS must contact Priority Dispatch directly if they feel that an element of the system needs to be reviewed and changed. I understand NWAS has responded to your report suggesting that you write directly to the AMPDS contact at Priority Dispatch UK asking for the changes that you have recommended to be considered I would support this [am SOrry that the Departmeht cannot be of further help in implementing the changes you suggestyHoweNer; I hope that you find this reply helpful and [ am grateful to you for biingingfthe circumstances of Ms Lester'$ death to my attention. Il~~ BEN GUMMER any