Serco
Private Sector• Policy changes have been made to ensure only manager grade staff can close an ACCT, and ACCTs cannot be closed without a review by at least two people and completion of all CAREMAP actions. • HMP & YOI Doncaster will seek to implement a case management model by June 2016 to improve continuity of care. • The organisation stated it would be impractical to implement a process where only the primary responsible person closes an ACCT, citing potential negative impacts on prisoner wellbeing and operational challenges.
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OFFICIAL Staff sickness, annual leave and lost days also render this impractical. Notwithstanding this, HMP & YOI Doncaster will seek to move to a case management model during 2016 whereby a nominated case manager manages a case load so that continuity of care is improved resulting in case reviews completed by the same manager on a more frequent basis: The timing for completion of this objective is by June 2016.