Source · Prevention of Future Deaths

Jane Bell

Ref: 2016-0119 Date: 22 Mar 2016 Coroner: Alan Wilson Area: Blackpool and Fylde Responses identified: 1 / 1 View PDF

Insufficient poolside supervision at the hotel due to infrequent patrols and reliance on CCTV monitored by reception staff who are also busy with other tasks, creating a risk of future deaths.

Date 22 Mar 2016

56-day deadline 18 May 2016

Responses identified 1 of 1

Other related deaths

Coroner's concerns

AI summary

Insufficient poolside supervision at the hotel due to infrequent patrols and reliance on CCTV monitored by reception staff who are also busy with other tasks, creating a risk of future deaths.

View full coroner's concerns

I am concerned that the arrangements which the inquest was told are currently in place at the hotel are such that there remains a risk of future deaths.

Although the inquest heard expert evidence to the effect that the requirement that there be constant poolside supervision can be met by a combination of other factors notably poolside patrols and CCTV monitoring and that the hotel aims to provide this, I am concerned that the way in which this is to be delivered is insufficient and the duty to write this report is satisfied.

There are now two members of staff employed in the reception area at all times when the pool is open to swimmers. However, although the proposed pool side patrols are to be undertaken at certain parts of the day at 15 minute intervals, at other times when the number of swimmers in the pool is lower these patrols may take place less often and up to a minimum of once per hour.

The inquest heard that on the day that Jane Bell died a Leisure Assistant was unable to constantly monitor the pool by way of the CCTV screen / monitor in reception because he was at that time trying to also perform other tasks such as booking guests into the gym, distributing towels etc. The hotel – as confirmed by the Managing Director at the inquest – takes the view that because two staff will now be based in reception that this will ensure those tasks can be performed whilst the other member of staff monitors the pool thereby ensuring constant supervision. I do not find this argument convincing to the extent I am satisfied the duty upon me to write this report is not met. The expert witness told the inquest that he was “not a big fan” of CCTV, and it appears to me that even with two members of staff in the reception area, and given the other tasks such staff have to deal with, it is unlikely that between them the two members of staff will always have the pool in their sight at all times. This is concerning when considered in combination with the proposed pool side patrols. If it was envisaged that such patrols be undertaken at 5 minute intervals throughout times when children may be swimming in the pool, a few moments during which the reception staff may be distracted and dealing with other tasks and not observing the CCTV footage may be less of a concern because a member of staff undertaking patrols at 5 minute intervals would have the chance to observe families, assess if they are complying with the rules set out on signs within the pool area, and recognise whether swimmers who need floatation devices such as arm bands are indeed using them.

However, if such patrols take place less frequently the chances of the staff performing those patrols identifying issues that may place a child swimmer at risk are diluted. This appears to be a concern even if the hotel does facilitate patrols at 15 minute intervals as they propose at all times during which the pool is occupied by families. At present, a family may enter the pool and be swimming in the pool for some time, and maybe up to an hour, before being observed by a member of staff patrolling the pool area should that family chose to use the pool at a time of low occupancy. This may not be a problem if they area family who are not safety conscious, are unaware that there is no constant pool side presence, have over-estimated their child’s swimming ability and paid insufficient attention to the pool signage as a result, are not complying with the hotel regulations for whatever reason. A problem then arises if that family is allowing a child to swim alone or in the deeper half of the pool or without floatation aids when they need one.

Jane Bell was under the water for slightly less than two minutes and this proved fatal. I am concerned that reception desk staff may be distracted for a similar time leaving them unable – in spite of the encouraging work that has been undertaken since this fatality to train leisure and entertainment staff in first aid and pool side rescue which the expert witness felt ought to enable staff to effect a pool rescue – to rescue a child and prevent a similar fatality. The time needed to assist a child under the water is limited and poolside safety equipment at the hotel is limited to devices that may be used to assist someone struggling on the surface but not necessarily a child under the water.

The impression given during evidence at the inquest was that the hotel management felt that there is a marked difference between time of high pool occupancy and other times when the use of the pool is much less. The concern about future deaths does not arise in respect of times when the pool is empty or when only adults are using it. The concern arises when perhaps only one or two families are using the pool. The evidence provided at the inquest suggested that at such times, pool side patrols would take place much less often that at fifteen minute intervals and I am concerned that more infrequent patrols – when families are using the pool – would not satisfy the requirement for constant supervision. Indeed as the expert witness stated at the inquest, he was of the opinion that such patrols ought to be conducted at five minute intervals.

At the conclusion of the inquest, I indicated to the Properly Interested Persons that I proposed to write to the Trust by way of a report in accordance with the provisions of paragraph 7 of Schedule 5 of the Coroners and Justice Act 2009.

Responses

1 respondent

Jane Bell

22 Mar 2016 PDF

Action Taken

The hotel has implemented constant poolside supervision, including patrolling staff and CCTV monitoring, with head counts recorded every 30 minutes. They have also hired a leisure club manager with extensive qualifications. (AI summary)

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Dear Sirs RETANE BELL DECEASED NQUEST ON TAMARCH2016 REGULATION 28 REPORT Further to the above matter we 22nd March 2016. can confirm that we received the Regulation 28 Report dated At the inquest !, Samantha Lewis of the leisure staff which Desbehalf of the Dalmeny Hotel confirmed responder training: icludes those based primarily on that all members incident in the This would enable member of staff to reception, have poolside rescue. pool; to the bottom of the pool appropriately deal with an at its depth of 2.44m to effect Since the inquest the Hotel has had pool is open regardless o hetheoristant poolside supervision in place at all poolside responder it is in use_ This involves when staff (also poolside constantly patrolling at the poolsedeoandhember %f staff (with reception desk responder trained) continually monitorig and another member of the CCTV the The member of staff at poolside is poolside to maintain constant irefreshed at half hourly intervals The supervision. swap is done at Ali staff have been trained in the This involves keeping a head troleh ofpoolside patrols and what the the pool. 30 count of bathers to ensure that monitoring entails. minutes the poolside patroller is not overcrowding within radios to reception with the head count f The Dalmeny Hotel, 19-33 South Promenade; t: 01253 712236 "Lytham St Annes; Lancashire; FY8 1LX Winned reservations@dalmenyhotel couk W: WWW; dalmenyhotel co.uk TOURISM Registered Office: Dalmeny Hotel Lrd, 45, Hoghton Hotel Southport PR9 OPG Company Reg No 3039406 Buildings May including diving the times training) footage from the Every there Large Streel

dalmeny A great British seaside break RESORT HOTEL This head count is recorded. Behaviour is also monitored ihappropriately or not following the pool rules, for example and anybody acting the pool. In the event of an incident is asked to desist or leave present who can deal with it occurring within the pool there is a member of staff Alcohol and food appropriately and in line with the training have received. areenot and never have been permitted to be consumed within Further cannot be taken into the leisure area due to the the pool. layout. In addition to this are documented pool hall safety checks on opening and closing: These inspections and inspections carried out at the water consist of checking the water rescue equipment, folder to be read. tTehecammancagbfinglded signage and also require thescomequnrcaton iosdes twibre tfeapootheecpreviouicazion folder updates members of staif ashe ay changetior previous day: There is daily alarm check in place which requires the alarms within the department activation of all of the emergency Asrof 34 May 2016 the pool has been emptied and closed
1.4m at its deepest end with no for its depth to be reduced to 2016 at tne reduced depth: abrupt changes to depth. The pool will re-open on 27th Aoesignage is to be changed around the poolside and notification does not lifeguards on duty. The will be given that the Hotel enter the pool area unless same rules will apply such that under 16's cannot permitted Monitoring will are accompanied by an adult and etc will not be followed, continue to ensure that these safety rules are observed and All members will also be provided with a further induction alarms and pool covering the fire escapes, raising There is a Health Commitment Statement which all leisure been asked to sign and which requests that members and hotel guests have and that all swimmers bathe at their do not exercise beyond their capabilities own risk The pool rules such as no will be reinforced leisure centre_ to swimmers as check into the TThe requirement for constant supervision under HSG79 will is reduced as none of the other criteria cease once the depth of the pool continue to be monitored to within the guidance applies. However, the CCTV will bather head counts will be kesurePtaat bathers are complying with the rules and regular and these taken. Pool water will also remain at 2 intervals checks staff will monitor the pool and those in it, members of staff will continue to receive refresher 'training on poolside responder. In addition to this the Hotel has appointed Adrian Operations Manager: He has held various Thomas as new Leisure and Spa industry related qualifications as follows: f1 The Dalmeny Hotel, 19-33 South Promenade; Lytham St Annes, Lancashire; FY8 1LX Wnner 101253 712236 e: reservations@dalmenyhotel couk W: WWw dalmenyhotel co,Uk TOURISM Registered Office; Dalmeny Hotel Ltd, 45, Hoghton Street Southport Large Hotel PR9 OPG Company No;3039406 Cardiff diving; they they there looking May have they diving being safety: they diving they testing hourly during AlI Ren

dalmeny A great British seaside break RESORT HOTEL Royal Life Saving Society (RLSS) Pool Lifeguard NARS (National Rescue Standard) Personal Trainer Fitness Instructor Exercise to Music Instructor STA Pool Plant Level III Mr Thomas has been in the leisure industry since 1994 Holiday Inn at Kew Gardens and othernnoter and has previously worked for particular their swimming pools. chains managing their leisure facilities and in We trust that this alleviates your concerns and your report: responds to the recommendations raised in ThenDalmeny Hotel takes the health; safety ad welfare ofits members extremely seriously and since this terrible employees, guests and comprehensively. The Hotel'has reviewed its incident has acted promptly and and measures to reassure the Local systems and procedures and put in place be any recurrence of such an incident Authority and the Coroner that there i5 unlikelace again or anything similar: The Hotel has moved on and learned what erivironment of the Hotel leisure can the accident so that the that has taken proactive centre has improved. This is not a reactive Hotel, it is one industry that carries with it initiatives to try to ensure the safety of its workforce in an a wide variety of inherent risks. Director F The Dalmeny Hotel, 19-33 South Promenade; Lytham St Annes; Lancashire; FY8 1LX Winner t: 01253 712236 e; reservations@dalmenyhotel co.uk W: WWW. dalmenyhotel.co.uk TOURISM Registered Office: Dalmeny Hotel Ltd, 45, Hoghton Street Southport PR9 OPG Large Hotel Company Reg No 3039406 Cardiff VAT No; 643830734 steps from safety

Report sections

Investigation and inquest

The medical cause of death was recorded as follows:

1 a Drowning

The conclusion was that “Jane Bell died as a result of an accident”.

.

Circumstances of the death

In box 3 of the Record of Inquest the following was recorded:

“Jane Bell died in the Paediatric intensive care unit at Manchester Children’s Hospital at 19.55 on 14th August 2014 as a result of drowning caused by a deliberate human act which has unexpectedly and unintentionally taken a turn that leads to death. Inadequate staff training and pool supervision are considered contributing factors”.

In more detail the circumstances were:  This incident that was captured on the hotel CCTV system. Jane Bell was being supported by her Mother in the deep end of the hotel pool when she went under the water where she remained for almost two minutes until a hotel guest dived into the water and rescued her. She was revived initially, taken to hospital but later passed away. At the time she was wearing no arm bands although these  At the time of the incident there was no constant pool side supervision by hotel staff.  There was some signage in the pool area which included advice for swimmers including information about the pool depth and that only competent swimmers should go beyond a certain point in the pool but the inquest heard from one witness that because she felt that her Great Nephew, aged 10, was what she regarded as a strong swimmer she didn’t pay much notice to the signs.  The inquest heard how before the child was rescued from the water by a hotel guest, a member of the leisure staff who had been working on the reception desk had dived into the water but was unable to retrieve the child from the pool floor, although at that time she had not received pool response training that may have assisted her in rescuing a casualty from the bottom of the pool [which she has subsequently received].  Staff who worked on the reception desk were expected to monitor activity in the pool by way of CCTV footage. On the morning of the incident a member of staff spent at least 90 minutes working alone in reception and given the other duties he was expected to carry out he was unable to constantly view the pool area by way of the CCTV monitor and during that period there were no staff pool side in the pool area.  Another hotel guest explained in a statement that he and his young family had made use of the hotel leisure facilities previously, had noted the leisure club staff around the pool side areas, and specifically recalled leisure staff being visible and blowing their whistles to attract the attention of swimmers during what he described as “float time”. He was conscious of the need for children to wear armbands, said that there is a clear divide from the shallow to the deep end; that anyone beyond that divide would have to be a strong swimmer to look after a 3 year old child  A Leisure Manager confirmed that staff has received 1st Aid and pool response training in November 2014 but not at the time of this incident. The training involved entering the water to assist a casualty, and had included simulation using a “dummy”, and a monthly refresher.  The inquest heard that although there is safety equipment available, whilst this could assist in aiding someone struggling at the surface it would not help someone on the bottom of the pool.  Staff will now patrol the pool side area at least hourly and when the numbers of  A Managing Director at the hotel said that since this incident the hotel had conducted a comprehensive review of policies and procedures in respect of health & safety and that as regards the issue of constant poolside supervision she explained that both the previous and the current consultants were of the view that although the industry guidance requires constant pool side supervision for this type of pool, but that this can be provided by way of a combination of factors including pool side checks and CCTV monitoring of the pool area. All members of leisure and entertainment staff have now been provided with poolside response training but that in the event of a pool emergency she would expect it to be one of two people in reception who respond and attend.  She confirmed that the hotel – in response to a report seen in January 2016 – propose to have work carried out this summer to make the pool shallower.  She told the inquest that the hotel may not be able to continue to operate the pool facility if a constant lifeguard were to be needed, and a later expert witness explained how lifeguards are allowed to work for an hour but then need 20 or 30 minutes off and so more than the one lifeguard would need to be employed. The hotel has approximately 33,000 guests annually and this incident was the first such incident at the hotel, and a Fylde Borough Council employee confirmed no previous issues had been raised by the Council with the hotel as regards the pool facility at the Dalmeny Hotel.  A Health & Safety expert witness said a pool operator such as the Dalmeny Hotel has three options available to it to reduce the risk of drowning in the swimming pool to an acceptable level. These were to provide a lifeguard, or alternatively to remove the hazard by changing the design to remove the deep water, or to increase control measures to include a reliable drowning detection system, qualified rescue staff, improved signs, training against a revised Normal Operating Procedure and ensuring patrols of the area every few minutes with improved CCTV. He said that pool side patrols in his opinion ought to be undertaken every five minutes and that he personally was not a fan of CCTV and that if CCTV is at times to be the primary source of checking the pool this was not in his view sufficient given the depth of the pool and because staff can be distracted.

Copies sent to

Chief Executive of Fylde Borough CouncilChief Executive of Blackpool Council

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Report details

Reference: 2016-0119
Date of report: 22 March 2016
Coroner: Alan Wilson
Coroner area: Blackpool and Fylde

Responses identified

Responses identified 1 of 1

All listed responses identified

Organisations named in PFD reports are normally expected to respond within 56 days. Deadline: 18 May 2016.

Sent to

Dalmeny Hotal

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