The Trust has updated its audit tool to include questions about contingency plans for carers, reminded care coordinators to document these plans, and developed a 7-minute briefing on this topic for community mental health teams. The Trust's CPA policy was updated to describe the role of the Consultant Psychiatrist and a 7-minute briefing on responding to crisis calls has been shared with all community based mental health teams in the Trust. (AI summary)
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To share the learning highlighted in your concern a 7 minute briefing has been developed regarding contingency plans in the absence of the main carer and this has been shared with all community based mental health teams in the Trust; The briefing recommends that where a serviceluser's care inl the community is reliant on the support of a carer, a contingency plan Ishould be agreed and documented in the care plan for when the main carer is not able to provide care: Community Team Managers have delivered the briefing to teams, t0 reilect on the findings and recommendations in the briefing, to discuss the implicatibn for individual practitioners prattice and for the service or team. Practitioners have been asked to outline the steps they will take to improve practice in Iine with the recommendation. Recommendation: To be discussed at the Tier 4 (Trust-Wide Strategic Group , which oversees Community Mental Health Services) meeting to discuss adding guidance as an addendum to current operational policy for each community based team: Concern 2: "Where a Personal Assistant is integral to the Mental Health Service care plan there should have been a clear and documented record that the care plan should be provided to them If there is an objection to confidential medical information being shared by the relevant person, where there is no suggestion of a lack of capacity, this should be recorded Response: Penhine Care NHS Foundation Trust Care Programme Approach Policy was updated in November 2016 to provide guidance on assessment and CPA care planning to clarify responsibilities and requirements where there are carers funded by direct payments_ The Trust records audit has been reviewed and amended and question 30 of the audit asks if there is evidence carerslothers know who to contact in a crisis, if there is evidence of communication to other agencies involved in the care of the service user, and that other agencies involved in the service user'$ care have received a copy of the plan. This has gone live within services week commencing
30.01.17 . Coordinators within Stockport Community Services have been reminded that in line with the CPA policy, version 12, where a Personal Assistant is in place with individual service users, the Care Coordinator will assess the need to share information with the PA based on risk This must form part of the wellbeing care plan. To share the learning highlighted in this regulation a 7 minute briefing regarding the involvement of a PA in care planning processes has been developed and has been shared with all community based mental health teams in the The briefing recommends that where a Personal Assistant is integral to the Mental Health Service from Care Trust:
care plan there should be a clear and documented record that the care plan should be provided to them and that if there is an objection t0 confidential medical information shared by the relevant person, where there is nq suggestion of a lack of capacity, this should be recorded. Teams haye also been advised to review the updated CPA policy, which includes guidance wHlere carers are funded by direct payments Community Team Managers have delivered the briefing t0 teams, to reflect on the findings and recommendations in the briefing, to discuss the implications fdr individual practitioners practice and for the servicepr team: are hsked to outline the steps will take to improve practice in line with Fecommendations: Recommendation: To be discussed at the Tier 4 meeting to discuss adding guidance as an addendum to current operational policy for each community based team: Concern 3: "It was concerning that the Care Coordinator who visited DB in August 2014 was not able to obtain an urgent appointment with a Consultant Psychiatrist (in what is a multi-disciplinary team) at a time when she felt an urgent appointment for someone with a dual diagnosis was required: Whilst his medication was increased at this stage he was not seen by a Consultant until October 2014. Response: Pennine Care NHS Foundation Trust Care Programme Approach Policy has been Ypdated in November 2016 to describe the role of the Consultant Psychiatrist with regard to the CPA policy and care policy: This will be discussed at the Tier 4 meeting where confirmation will be sought that community teams have a process for responding to crisis calls. Work around responding to crisis calls completed by Stockport Community Services will feed into the Tier 4 meeting for other boroughs to develop similar guidance locally: Confirmation will be sought that community teams in other boroughs have a process for responding to crisis calls. To share the learning highlighted in this regulation a 7 minute briefing regarding response to crisis calls has been developed regarding crisis calls and has been shared with all community based mental health teams in the Trust, The briefing recommends that community teams need to have triggers for responding to crisis calls and an escalation process in place. Community Team Managers have delivered the briefing to teams, to reflect on the findings and recommendations in the briefing, to discuss the implications for individual practitioners practice and for the service or team: have been asked to outline the steps will take t0 improve practice in line with the recommendation_ being They they . They they'
Recommendation: To be discussed at the Tier 4 meeting to discuss guidance as an addendum to current operational policy for each community based team. In order to provide you with further assurance that the Trust has reviewed all the concerns attach a copY of the action plan that was produced in relation to issues relevant to this particulan case_ hope this response assures you that the Trust takes seriously any concerns that you raised