Source · Prevention of Future Deaths

Gladys Sayles

Ref: 2019-0253 Date: 26 Jul 2019 Coroner: Martin Fleming Area: West Yorkshire (West) Responses identified: 2 / 1 View PDF

Guidelines for Aspen collar use, bespoke training for application, and communication between healthcare providers and suppliers regarding fitting and patient care all require urgent review and improvement.

Date 26 Jul 2019
56-day deadline 4 Nov 2019 est.
Responses identified 2 of 1
Hospital Death (Clinical Procedures and medical management) related deaths

Coroner's concerns

AI summary
Guidelines for Aspen collar use, bespoke training for application, and communication between healthcare providers and suppliers regarding fitting and patient care all require urgent review and improvement.
View full coroner's concerns
The MATTER OF CONCERN is as follows: To review the guidelines with respect to the use of Aspen collars: To review training with respect to the application and of the collar in order to make it bespoke to the needs: To consider the effectiveness of the existing communications between Leeds General neurological unit; Huddersfield Royal Infirmary and the suppliers of the collar' s with respect to the fitting of the collar and patients general care:

Responses

2 respondents
Leeds Teaching Hospital NHS Trust NHS / Health Body
27 Sep 2019 PDF
Noted

Leeds Teaching Hospitals NHS Trust reviewed communication between their Neurosurgical Unit and Huddersfield Royal Infirmary and concluded that discussions were timely and advice appropriate. They are satisfied current arrangements are appropriate and responsive. (AI summary)

View full response
Dear Sir; Re: Gladys May Sayles, deceased Report to Prevent Further Deaths Paragraph 7, Schedule 5 of the Coroners and Justice Act 2009 and Regulations 28 and 29 of the Coroners (Investigations) Regulations 2013 Please find enclosed a copy of a response report received from The Leeds Teaching Hospitals NHS Trust Yours faithfully, MD Fleming Senior Coroner West Yorkshire Western Enc. Courts The Tyrls Bradford BDI ILA Telephone 01274 391362 11t KLt City

MHS Ref: Enquiry into the death of Gladys Sayles The Leeds DOB: 05/08/1928 NHS No: 4748684933 Teaching Hospitals Date: September 2019 NHS Trust Private & Confidential Trust Headquarters Mr M D Fleming; Leeds Teaching Hospitals Trust Senior Coroner St James's University Hospital West Yorkshire (Western) Coroner Area Beckett Street Leeds City Courts 4oir LS9 7TF Tlk7 " _r The Tyrls WW leedsth nhs uk Bradford BD1 1LA REC 1 8 SEP 79.4 BY= In the matter of an enquiry into the deathof Gladys May Sayles RE: regulation 28 report Dear Mr Fleming; Thank you very much for your letter dated 3 September 2019. In your letter you indicated that you were invited by representatives from Calderdale and Huddersfield NHS Foundation Trust and the family to ask that Leeds Teaching Hospitals NHS Trust be incorporated into the Regulation 28 report This is in respect of the effectiveness of the existing communications between Leeds General Infirary Neurosurgical Unit and Huddersfield Royal Infirmary_ The Regulation 28 report also refers to the fitting of collar and the patient's general care: In your letter you invite us to reconsider the current systems of communication between ourselves and referring hospitals such as Huddersfield Royal Infirmary: have now had the opportunity to review the communications between the referring team and the on call Neurosurgical Team note from the detailed records that the first contact was made by at Huddersfield at 14.54 hours_on 21 September 2018. A response was sent at 17.42 on the same by with advice that the cervical spine CT showed significant rotation and displacement of a fractured bone fragment inquired about the patients neurology and agreed to discuss this with the on call consultant: At 20.47 again contacted Huddersfield Royal Infirmary confirming that the images had now being reviewed by the on-call consultant and the operative care was not indicated_ The treating team Huddersfield Royal Infirmary were advised to manage the with a neck brace Without further prompting contacted the clinical team at Huddersfield on the following morning at 09.48. This was following a further review of the case and imaging at the morning handover meeting: The advice remained the same that conservative and supportive care was indicated and that the patient could be managed locally in Huddersfield. Further contact was made on the 2 October 2018 at
11.54 when the referring team sought an update on the management plan. Unfortunately the images were not sent electronically and the team at Leeds responded at 13.17, including a request for the scans. The images were sent across Chair Dr Linda Pollard CBE DL Chief Executive Julian Hartley The Leeds Teaching Hospitals incorporating: Chapel Allerton Hospital Leeds Dental Institute Seacroft Hospital St James's University Hospital The General Infirmary at Leeds Wharfedale Hospital May day injury again

at 11.35 on the following day 3 October 2018. This was at 11:35 and there followed further communication between the two teams at 12.34, 15.53 and 17.36 the same It remained clear that Mrs Sayles was not suitable candidate for operative intervention and that continued best supportive care at Huddersfield would be sensible in the circumstances: was saddened to hear that Mrs Sayles had not recovered and subsequently died: Having reviewed the communications between the referring team and the Leeds Neurosurgical Unit; have come to the conclusion that the discussions were had in a timely fashion and that the appropriate advice was given: It is recognised that an electronic system such as this can be somewhat frustrating for the referring team but it does allow for robust data capture and t0 ensure a proper audit trail: am satisfied that the current arrangements are appropriate and responsive_ hope you have found this reassuring but would be more than happy to provide any further details if you felt that was necessary
Responses
PDF
Action Taken

TayCare Medical Ltd provides detailed explanations to patients about assessments and fittings, adds notes to clinical records, and offers open review for assistance with issues. They state they operate safely and are happy to discuss issues further. (AI summary)

View full response
Dear Mr Fleming Re: Gladys May Sayles, deceased Report to Prevent Future Deaths Paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 and regulation 28 and 20 of the Coroners (Investigations) Regulations 2013 Iwrite further to your letter dated 26 July 2019 and Regulation 28 Report, As you will be aware TayCare Medical Ltd was contracted by Calderdale and Huddersfield NHS Foundation Trust to supply and fit a Aspen Collar for Gladys May Sayles whilst she was in their care. Whilst you have found that the hard collar did not play ay part in the sad death you have indicated that communication and training issues with respect to the use of the hard collar were identified such that TayCare Medical Ltd has the power to take action to prevent future deaths As we were not present at the inquest; we do not have knowledge of what led to the Matters of Concern, but we respond to them as follows: 1, Tq review the existing guideline with respect to use of _Aspen collars TayCare Medical Ltd follows rather than creates guideline with respect to use of Aspen collars; In an NHS setting the decision to use an Aspen collar is taken by treating doctors. Whether that decision is based on a set of clinical guidelines is outside of TayCare's knowledge: TayCare's role, upon receipt of a referral, is to supply and fit the collar once the decision to use It has been made. Company Reglstration No. 204227 bsie 900E2OIS AY Managing Director: P. Taylor Director: B. Taylor [PDHCSU4D4R05 Gym Tay

Care Mldical LtD Guidelines in terms of fitting of the collar are provided by the manufacturer_ I enclose instruction sheets for the Aspen Collar and Aspen Vista Collar: These are the guidelines we follow.
2. To review training with respect to_the_application and fxing of_the collar in order to make it bespoke to patient's needs: Aspen collars are an off the shelf product, There is no bespoke element to their construction and TayCare is not involved with their construction: Following the manufacturer's instructions results in the appropriate fit for each patient; You will see from the instructions enclosed that appropriate fit is achieved by following, in particular, the sections on 'sizing', 'Position Front' , 'Adjustments' and 'Proper Fit' (for the Aspen Collar) and 'sizing' , 'tightening' and 'tips' (for the Aspen Vista): To be an orthotist you need recognised qualification from a national body called, The British Association of Prosthetists and Orthotists (BAPO): To gain this qualification you have to complete and pass a 3 year specialist course run by one of two universities Salford and Strathclyde. During the course of that qualification the orthotist learns how fit hard collars: The BAPO website (WW bapo com) gives further details, and confirms that: "Orthotists are autonomous registered practitioners who provide gait analysis and engineering solutions to patients with problems of the neuro, muscular ad skeletal systems They are extensively trained at undergraduate level in mechanics, bio- mechanics; and material science along with anatomy; physiology and pathophysiology. Their qualifications make them competent to design ad provide orthoses that modify the structural or functional characteristics of the patients neuro-muscular ad skeletal systems enabling patients to mobilise eliminate deviations, reduce falls, reduce pain, prevent and facilitate healing of ulcers They are also qualified to modify CE marked Orthoses or componentry taking responsibility for the impact of any changes: They treat patients with a wide range of conditions including Diabetes, Arthritis; Cerebral Palsy; Stroke; Spina Bifida,Scoliosis, MSK; sports injuries ad trauma: Whilst they often work as autonomous practitioners they increasingly often form part of multidisciplinary teams such as within the diabetic foot team or neuro-rehabilitation team. AIl of our orthotists are appropriately qualified and trained in this way: Furthermore, all of our new staff have probationary period during which have a mentor to ensure that are operating correctly. During this probationaryltraining period we undertake mock fittings to assess their competence: As orthotists, we are regulated by the health care and professions council (WWWhcpc: ukorg) and to maintain the required registration must meet their Continuing Professional Development requirements_ I am therefore satisfied that all TayCare orthotists are appropriately trained with respect to the application and fixing of the collar in order to make it bespoke to patients needs: Company Registration No. 204227 Managing Director: P. Taylor Director: B Tavlor Tayc the gait they they

Care MEDICAL LFD Ifit should ever be required, those engaged in collar will always have the manufacturers clear instructions with them; collar we supply is new and comes supplied with a copY of the applicable instructions Those instructions are then left with the patient after fitting: TayCare has no power to order, arrange or give training to NHS Staff;
3. To consider the effectiveness of existing communications between Leeds General neurologicaL unit_Huddersfield Roval Infirmary and the_suppliers_of_collar's with respect _to the fitting of the collar and patients general care The initial communication TayCare Medical Ltd would receive would be the referral from the NHS Trust for the fitting of an Aspen Collar: This would contain the diagnosis of the patient and the request for the hard collar. Upon receipt of the referral an orthotist would attend the patient; this is usuallly the same day. When the orthotist presents to the ward where the patient is situated, would report to the sister in charge, and explain the reason for their visit: A nursing member of staff would accompany the orthotist to the patient; The orthotist explain in detail to the patient what the assessment and fitting involves: In patient who does not have capacity, this would be explained to the patients next and in the absence of next of kin and capacity the collar will be fitted in the patient's best interest: Once the orthotist is satisfied that the collar has been fitted correctly, a discussion takes place with the patient to once to explain what has happened and the written instructions for the collar are left with the patient: Appropriate notes are added directly ad electronically to the Calderdale and Huddersfield NHS Foundation Trust's dlinical record by the orthotist; The collar purchased by the NHS is then NHS property and the patient remains under the care of the NHS. TayCare has no power to monitor the ongoing use, removal, refitting and adjustment of the collar thereafter. Company Reglstration No. 204227 Managlng Director: P Taylor Director: B. Taylor Tayc fitting Every they will kin, again

Care McDica LTD However, we always leave our involvement as 'open review' because we are always happy to return to assist with issues or concerns that arise:' On occasions some patients may find that a further review is required. It may be that the collar requires replacement liners or the collar requires re-adjustment after removal and refitting by the care provider for washing/hygiene reasons: In these circumstances we may receive referral from the hospital for a review and we are always to attend promptly to address any concerns; I am satisfied that TayCare Medical Ltd already operate suitably and safely but If I have misunderstood the intent of your report then I would be happy to discuss the issues with you in more detail. Yeurs sincerely TayCare Medical Ltd Enc: Company Registratlon No: 204227 Managing Director: P. Tavlor Director: B. Taylor TayC any happy `

Report sections

Investigation and inquest
On 15/10/18 I opened an inquest into the death of Gladys Sayles who, at the date of her death was 90 years old: The inquest was resumed and concluded on 9th July 20019 Ifound that the cause of death to be: 1a - Fracture of C2 and C3 vertebrae [arrived at a conclusion of Accident
Circumstances of the death
At approximately 6.10pm on 26/8/18, Gladys Sayles was found collapsed with head and neck injury after an unwitnessed fall in the kitchen of her home address at 40 Close Lea, Rastrick, Brighouse, West Yorkshire. Upon the arrival of paramedics she was taken to Huddersfield Royal Infirmary, where CT scan revealed that she had sustained fractures to her C2 and C3 vertebrae: RT3589 May May aged May

Although she was subsequently managed conservatively with hard collar; she deteriorated such that she was discharged for palliative treatment on 3/10/18 to Overgate Hospice, where she succumbed and died on 8/10/18 Although I found that the hard collar did not play any part in the sad death communication and 'training issues with respect to the use of the hard collar were identified:
Action should be taken
In my opinion action should be taken to prevent future deaths and

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Report details

Reference
2019-0253
Date of report
26 July 2019
Coroner
Martin Fleming
Coroner area
West Yorkshire (West)

Responses identified

Responses identified 2 of 1
All listed responses identified

Organisations named in PFD reports are normally expected to respond within 56 days. Deadline: 4 Nov 2019 (estimated).

Sent to

Leeds Teaching Hospitals NHS Trust

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