Source · Prevention of Future Deaths

William Buchanan

Ref: 2021-0300 Date: 1 Sep 2021 Coroner: Debbie Rookes Area: Dorset 1 response identified · 1 indexed addressee View PDF

AI-generated concerns summaryThe coroner noted that elderly individuals can purchase mobility scooters online or from various stores without any assessment of their suitability or competence to use them. This contrasts with assessments conducted for Motability scheme clients or specific private sales.

Date 1 Sep 2021
56-day deadline 27 Oct 2021 stated in the report
Responses identified 1 of 1
Product related deaths

Coroner's concerns

AI summary
The coroner noted that elderly individuals can purchase mobility scooters online or from various stores without any assessment of their suitability or competence to use them. This contrasts with assessments conducted for Motability scheme clients or specific private sales.
View full coroner's concerns
(1) Lifestyle and Mobility completed a home assessment including a suitability questionnaire as Mr Buchanan was obtaining his scooter through the Motability scheme. If clients purchase a scooter privately, the company has a detailed questionnaire they complete which has been designed in conjunction with the British Healthcare Trades Association. However, I was very concerned to learn that elderly individuals can purchase mobility scooters online or in other stores without any assessment whatsoever being completed to assess their suitability or competence to use one. This gives rise to a concern that future deaths could occur if action is not taken.

Responses

1 respondent

Department for BEIS

Letter dated 21 Mar 2022 PDF
AI-classified response stance Noted
AI-generated response summary

• The Department for BEIS stated that no further action would be taken in response to the issues raised. • The Department indicated that existing product safety regulations and support from Driving Mobility provide an appropriate level of protection. • The Department considered that placing an obligation on individuals to undertake an assessment before purchasing mobility scooters would be disproportionate.

View full response
Dear , Thank you for sending me a copy of your Prevention of Future Deaths Report dated 9th Febru­ ary following the inquest into the tragic death of William Buchanan. Please accept my apolo­ gies in the delay to my response. I am responding on behalf of the Government, and I would be grateful if you could pass on my condolences to the family of Mr William Buchanan, if you have the opportunity to do so. While it appears there is not a product fault/failure in this circumstance, I have set out below the product safety requirements which are pertinent to the issue you raised. The Government's top priority is to keep people safe, which is why goods sold in the UK must meet some of the strictest safety laws in the world. We have in place a product safety regime that establishes what is expected of manufacturers and retailers in relation to the products they make available on the market. The product safety of mobility scooters falls under the Supply of Machinery (Safety) Regula­ tions 2008. The regulations place obligations on manufacturers to satisfy the essential health and safety requirements before products are placed on the market and they must also provide consumers with the necessary information and instructions to operate the product safely. Both local trading standards and the Health and Safety Executive enforce the provisions of the Supply of Machinery (Safety) Regulations 2008 to ensure faulty products are removed from the market. The Consumer Protection from Unfair Trading Regulations 2005 also ensure that any market­ ing literature that advertises or is supplied with the product should not be misleading. Additional support for those with disabilities and/or the elderly is available through the Depart­ ment for Transport supported registered charity, Driving Mobility. The charity provides profes­ sional information and assessment to disabled and elderly people allowing them to gain or re­ tain their independence. I hope this response reassures you that the product safety regime already provides consumers with an appropriate level of protection against unsafe products and seeks to ensure that consumers have the information they need to operate/use products safely. Due to the provisions already in place and limited evidence we have it would be disproportionate to place an obligation on individuals to undertake an assessment before purchasing specific products. I

therefore propose that no further action is taken in response to the issues you raise in your report.

Report sections

Investigation and inquest
On 5 August 2020 I commenced an investigation into the death of William Buchanan. The investigation concluded at the end of the inquest on 1 September 2021. The conclusion of the inquest was Accident. The medical cause of death was: 1a Pneumonia 1b Left rib fractures 1c II Chronic Obstructive Pulmonary Disease, Ischaemic Heart Disease
Circumstances of the death
William Buchanan decided to obtain a Leo mobility scooter under the Motability scheme. On 7 July 2020, the store manager of Lifestyle and Mobility undertook a home assessment and completed the Suitability Questionnaire. In the morning on 20 July 2020, the mobility scooter was delivered to Mr Buchanan and the store manager completed a one to one handover. Later that afternoon, Mr Buchanan sustained multiple rib fractures when he had an unwitnessed incident involving his mobility scooter, the exact circumstances of which remain unknown, at his home address. He was conveyed to Poole Hospital. Despite treatment, he developed pneumonia and his condition deteriorated. Mr Buchanan died at Poole Hospital, Longfleet Road, Poole at 19.45 on 27 July 2021.

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Report details

Reference
2021-0300
Date of report
1 September 2021
Coroner
Debbie Rookes
Coroner area
Dorset

Responses identified

Responses identified 1 of 1
All listed responses identified

Organisations named in PFD reports are normally expected to respond within 56 days. Deadline: 27 Oct 2021 (stated in the report).

Sent to

Department of Health and Social Care

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